Online Reputation Executive

ABOUT US:

Notion Press is India's largest book publishing platform, with over 100,000 books published and sold in more than 150 countries. Established 13 years ago, we currently publish a new book every 30 minutes. As a global platform, Notion Press champions the power of words and their impact on the world. Our mission is to democratize publishing by enabling writers to publish and sell their books directly to readers worldwide.

With a dedicated team of over 120 professionals based in India and plans for expansion into Southeast Asia, Europe, and North America, we are at the forefront of transforming the publishing landscape.

You will be responsible for managing the public perception of the brand across digital platforms, ensuring both the Indian and international markets maintain a positive brand image.

Your role will involve monitoring, managing, and responding to customer feedback and reviews across multiple platforms, including social media and review websites.

Roles & Responsibilities

Consistently track brand mentions, reviews, and online discussions across both Indian and international markets.
Engage with customer feedback , whether positive, neutral, or negative, promptly and professionally across social media and review platforms
Develop strategies to help the brand achieve favorable online ratings and reviews
Track and report on brand sentiment metrics

Requirements

0-1 years of experience in a customer facing role
Excellent communication skills (Hindi language proficiency preferred)
Basic knowledge of social media platforms and online reputation management
Experience conducting customer interviews and synthesizing research findings
Foundational understanding of digital marketing principles
Strong interpersonal skills for effective cross-functional collaboration
Ability to balance customer advocacy with marketing objectives

Sound like a fit We can't wait to hear from you.

BENEFITS:

Our benefits package includes the best of what leading organizations provide, such as:

A flat and transparent culture and chance to work with the leadership team of a high growth startup
Best learning and development opportunities, a chance to have a big impact in a hyper growth setup
The possibility of having a huge societal impact - we help writers fulfill their dreams and our books reach hundreds of thousands of readers in India
Other Benefits - Employee Stock Options, Paid Time Off for Annual Vacations and Healthcare Insurance

DIVERSITY AND INCLUSION:
Notion Press is proud to be an equal opportunity employer; we don't just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. As of January 2021, we have achieved our 'Gender diversity' goals. Women comprise fifty percent of our workforce.