Program Assistant, Online Degree Programs

Program Assistant, Online Degree Programs

Apply now Posting #: 5441
Position Status: Full-time regular
Location: San Diego
Position Type: Staff, Continuing Education

The University of San Diego's Division of Professional and Continuing Education (PCE) offers a robust portfolio of courses and programs needed by aspiring professionals that evolve in response to their professional development in the fields of business, education, and health care.

PCE nurtures key partnerships on the local, national and international level to better serve working professionals who seek to enhance or build their careers, as well as with their employers to help achieve their highest value and potential.

The University of San Diego, an engaged and contemporary Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background.

The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity’s urgent challenges.

The Program Assistant provides administrative support to all individuals seeking information and assistance with degree programs offered through Professional and Continuing Education and partner schools. (Remote arrangements will be considered). The Program Assistant will answer a busy, multi-line telephone; take registrations for courses and other related items over the phone, the Internet and in person. Other related duties may include process registrations, organize both incoming and outgoing mail, process student transcript requests, order office supplies, provide administrative support for online degree programs, and stock all office machines (fax, copier and printers).

Provide administrative support for all degree programs:

• Create Course Reference Numbers every semester.
• Create and maintain faculty assignment sheets.
• Collect textbook information and create textbook lists.
• Set up term and refund schedules each semester.
• Update Student Success Center (SSC) information each semester.
• Maintain an up-to-date academic progress tracking document for all assigned programs.
• Update academic calendars.
• Update all registration and commencement communications.
• Follow up with students on balances/manage revenue report.
• Process discount requests.
• Support management of internal CRM system and all items pertaining to students and alumni.
• Enroll students and support overall onboarding of new students each semester.
• Create itemized statements, fee schedules, degree plans, and enrollment verification letters for students when requested.
• Manage student deferral and account hold processes.
• Manage email and text communications to students.
• Check final grades and generate academic standing letters for signature.

• Responsible for stocking all office machines, including fax, copiers and printers.
• Orders appropriate supplies as needed.
• Responsible for opening, sorting and distributing all incoming office mail.
• Serves as division liaison with campus Mail Center.
• Updates and maintains some division mailing lists.
• Prints mailing address labels for use by instructors to mail brochures and flyers.
• Other duties as assigned.

Successful completion of a pre-employment background check.

Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.

• Requires HS Diploma plus two years related experience. A bachelor’s degree is preferred; college education may substitute for experience at the rate of 2 years education = 1 year experience. Minimum of one year in a position that required critical thinking and analytical skills required.
• At least 1 year of experience in customer service.
• Excellent written and oral communication skills.
• Demonstrated ability to handle multiple tasks.
• Excellent attention to detail.
• Excellent organizational skills.
• Excellent spelling and grammar skills.
• Demonstrated ability to use web-based student information and customer relationship management tools.
• Strong computer skills in word processing, spreadsheet, and data management.

• This position requires excellent communication skills for a fast-paced office environment that supports the enrollment and learning needs of students and prospective students.
• Must possess the ability to handle multiple tasks, requests, and web-based information tools in a calm and effective manner.
• This position requires a detail-oriented, independent worker who has the ability to collaborate and…