Senior Community Manager

Senior Community Manager

Walk Me, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging Walk Me's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.

As Senior Community Manager, you will lead how we engage our customer community holistically—across multiple channels, programs, and touch points—while owning and evolving Walk Me World as the central hub. Your role is to ensure customers feel connected not just to content, but to each other, to experts, and to the broader Walk Me ecosystem.

This is not a role that operates in isolation. Strong communities are built through shared ownership. You’ll help activate and align cross‑functional teams around the community, ensuring it supports customer needs, reinforces best practices, and ladders up to Walk Me’s broader business and engagement goals.

• Own Walk Me World as the core community platform, managing content, engagement, moderation, and overall experience on Salesforce Community.
• Design and execute community programs, including events, learning moments, campaigns, and advocacy initiatives.
• Connect community efforts across channels (community platform, events, education, customer communications) to create a cohesive experience.
• Design and lead user‑generated content initiatives that elevate customer voices, encourage peer‑to‑peer sharing, and showcase real‑world digital adoption use cases.
• Partner with Customer Success, Product, Education, Marketing, Support, and SAP teams to drive shared investment in the community.
• Align community initiatives with corporate priorities while staying deeply rooted in customer needs and feedback.
• Collaborate with SAP stakeholders to ensure alignment with SAP’s community ecosystem.
• Track and analyze engagement and sentiment across community touchpoints, using insights to continuously improve impact.
• Foster peer‑to‑peer learning by identifying and activating champions, contributors, and advocates.

• Experience managing or scaling a customer community or engagement program across multiple channels.
• Hands‑on experience owning a community platform (Salesforce Community preferred; Khoros a plus).
• Strong understanding of community as a strategic customer engagement motion.
• Experience designing and executing virtual customer events that drive engagement and skill development.
• Experience building community initiatives that encourage user‑generated content and peer‑to‑peer sharing.
• Proven ability to influence cross‑functional teams and drive alignment without direct authority.
• Excellent communication skills with a talent for making complex ideas approachable and engaging.
• Comfortable operating at both a strategic and executional level.
• Analytical mindset with experience using engagement data to guide decisions.
• Passion for building authentic, valuable customer communities.

• At Walk Me, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more.
• Hybrid Work Arrangement:
  We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
• Supportive Culture:
  We focus on the whole person, celebrating what makes us unique, and create space for community.
• Professional Development:
  We encourage continuous learning and offer opportunities for career development through our career compass offering.
• Walk Me provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well‑being and diverse needs of our global workforce.
• Walk Me offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
• Walk…