Program Coordinator, Online Degree Programs

Position Title & Department

Program Coordinator, Online Degree Programs;
Professional and Continuing Education

Posting #5442

The University of San Diego’s Division of Professional and Continuing Education (PCE) offers a robust portfolio of courses and programs needed by aspiring professionals that evolve in response to their professional development in the fields of business, education, and health care. PCE nurtures key partnerships on the local, national and international level to better serve working professionals who seek to enhance or build their careers, as well as with their employers to help achieve their highest value and potential.

The University of San Diego, an engaged and contemporary Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background.

The future success of USD relies on the contributions of those who seek to foster the development of and an earnest confrontation of .

The Program Coordinator provides second-level support to students desiring assistance with any course, program and degree offered through Professional and Continuing Education if the Student Success Center is unable to resolve the issue. For online programs, the Program Coordinator provides administrative and logistical support regarding educational program issues such as program planning, student consultation and advising, registration, courses selection, ordering course materials/textbooks, class schedules and timing, time management, and the timelines to complete all items regarding their degree program or course of student.

Additionally, this position will review all the online courses in the Learning Management System for quality assurance. Requires excellent communication skills in a fast-paced environment. Calm and effective communication must be provided in order to handle multiple tasks and requests regarding program information and scheduling. Requires a detail-oriented, independent worker who has the ability to collaborate and contribute in a team environment.

Schedules courses and sections in the enrollment database, maintains the master course calendar, processes invoices, produces rosters, tracks course and section progress, and supports the development and delivery of all program and curricular needs. Duties may include: processing grades, organizing mailings, assisting in marketing efforts, tracking expenses, tracking and posting textbook information. Must have excellent spelling and grammar skills. Must have proven ability to anticipate needs and take initiative.

Higher education experience in advising, counseling, or student support required. Proven ability to use computers for business applications, including word-processing, spreadsheets, data management and web-based database and administrative systems software.

• Serves as first-level support to instructors.
• Responds to email and telephone communication within 24 hours.
• Monitors instructor participation in courses – both on-ground and online.
• Collaborates closely with instructor and Academic Directors with student outreach as it relates to academic progress and success.

• Coordinates the course approval process and documentation.
• Coordinates course scheduling.
• Creates course profile in enrollment system and submits for approval via the established standards and workflow.
• Creates sections in enrollment system to include section profile, instructor assignment, fees, budget, and grading. Submits for approval via the established standards and workflow.
• Performs quality assurance on program website and updates information as needed.
• Coordinates the Master Course List (MCL) for all program planning.
• For online programs: proactively monitors course and program…