Financial Aid Resource & Planning Services Specialist

Position Summary

Western Technical College is a preferred employer in the 7 Rivers Region and is committed to providing a safe and respectful workplace for all co-workers. We are looking for individuals who are passionate about helping others learn, dedicated to serving students, and committed to the principles of equity and social justice. Western believes that serving the full breadth of our student and co-worker populations requires cultural competency and enthusiasm for diversity of all kinds.

We recognize the intersectional nature of discrimination and are committed to counteracting these biases and eliminating the effects they have had on our students, co-workers, and communities. If you are a motivated individual who can contribute to excellence in teaching, learning, social justice and equity, please consider this employment opportunity at Western.

Summary of Position: The Financial Aid Resource and Planning Specialist is responsible for the oversight of the Federal Work Study program and supervision of Financial Aid department work study employees. Additionally, this position provides technical assistance with FAFSA record verification, and student-focused customer service to current and prospective students regarding financial aid and college costs.

This is a hybrid eligible position that would allow for 1 day a week working from home after the training period.

1. Maintain and uphold the College values of Learning, Excellence, Accountability, Diversity, Student Success, Teamwork, Integrity, and Respect. Regular attendance is required.

2. Perform office functions which may include, but are not limited to: respond to internal/external customers and staff; create, modify, proofread and edit documents, records, and reports using College standard software; maintain hard copy and/or electronic filing system; monitor inventory and budget information; schedule, coordinate, and prepare materials for meetings and/or appointments.

3. Complete all required College training and responsible for maintaining the skills necessary to complete the essential functions of the position as defined by the department.

4. Student Success is the cornerstone of Western's culture and the college may assign employees as needed to other areas or additional duties to foster this success.

5. Customer Service and Communication - Supporting Actions May Include:

• Advise students and parents on the financial aid process, including FAFSA application assistance, application status, awards, and refunds.
• Oversee the Financial Aid Resources and Planning Services Facebook page, and website
• Serve as a backup for all frontline work, including providing front counter customer service when needed

6. Administrative and Technical Support - Supporting Actions May Include:

• Administer and coordinate the Federal Work Study program including coordination with off-campus agencies.
• Supervise, train and assign duties to the Financial Aid Resources and Planning Services work study students.
• Receive student financial aid documents, review for accuracy and completeness, and post to database
• Responsible for all aspects of processing, updating credits, communications, and reporting for consortium agreements.
• Evaluate and verify financial applications to determine accuracy
• Monitoring and purchasing office supplies, membership fees, and promotional material for the office.

Minimum Qualifications:

• Associate Degree in related field OR
• Education combined with appropriate occupational experience in related field totaling 2yrs.OR
• Occupational experience in related field totaling 2 yrs.

Preferred Qualifications:

• Associate Degree in Accounting, Finance or Business Management
• Financial Aid experience
• 2 years' experience in related field

This position reports to:
Director
- Financial Aid Resources & Planning Services

Starting annual salary range based on education and experience: $21.95 - $28.12

This position would include competitive salary, along with a wide variety of benefits available to full-time Western Technical College Employees. These benefits include: health, HRA, dental, life, retirement - Wisconsin…