Assistant Director of Management Processing - Office of Undergraduate Admissions - UTK

Assistant Director of Application Management Processing - Office of Undergraduate Admissions - UTK

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The Office of Undergraduate Admissions at the University of Tennessee, Knoxville (UTK) invites applications and nominations for our Assistant Director of Application Management Processing position. We are seeking candidates who can contribute in meaningful ways to enhance the accessibility of higher education, fostering a diverse and inclusive academic environment, and improving the recruitment and graduation of our students. The University of Tennessee, Knoxville, has been ranked by Forbes as one of America’s best large employers, as recognized on the 2025 list.

The minimum starting salary for this position is $59,332. Final compensation will be determined based on the candidate’s qualifications and experience.

This is an on-campus position with some hybrid/remote work schedule flexibility.

This position is responsible for providing leadership and supervision related to components of the undergraduate admissions application process. The Assistant Director will work to identify new efficiencies that directly impact service to students. The position will ensure up to date documentation of policies and procedures related to the application management process. Additionally, CRM data reporting, effective protocols will be assessed in collaboration with the Associate Director of Application Management and Integrated Systems.

This position assists with managing application review/decisions and holistic review of entering first‑year, transfer, re‑admit, dual enrollment, visiting and non‑degree applicants.

Required

Education and Experience:

• Associate’s degree with 3+ years of experience working in Enrollment Management at a large university, or
• Bachelor’s degree with 1+ year of experience working in Enrollment Management at a large university. Ability to successfully manage multiple competing priorities at one time. Demonstrated ability to lead in a team environment, excellent oral, written and interpersonal problem‑solving skills.

Required Knowledge, Skills, and Abilities:

• Knowledge of HTML, SQL, XML, or other similar formats.
• Advanced skills in a variety of computer applications and reporting tools.
• Ability to effectively communicate technical concepts to end users, business stakeholders and management both verbally and in writing.
• Ability to prioritize and organize tasks to meet deadlines and follow through on assignments with minimal direction, often under pressure.
• Excellent analytical, communication, organizational and interpersonal skills.
• Ability to exercise sound judgment, discretion, and tact with all levels of constituents.
• Skills of working independently in a changing environment with accuracy and attention to detail.
• Demonstrated ability creating reports (MS Access and Excel).
• Ability to work with large data sets, verifying and checking data thoroughly for accuracy and completeness, and importing and exporting files between software programs.
• Knowledge of Banner.
• Knowledge of recruitment/enrollment process.

• Master’s degree with proven success in evaluation and improvement in Undergraduate Admissions operational efficiencies and automation of routines.
• Self‑motivation, team attitude and commitment to high standard of excellence.

University of Tennessee employees are eligible for a comprehensive suite of benefits that includes:

• Generous paid leave, accruing up to 24 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing days.
• Flexible work arrangements, offering a hybrid schedule to most team members.
• Education benefits for employees and their dependents at UT System campuses.
• Retirement and deferred compensation plans, including 401(k), 403(b), etc.
• Comprehensive medical, dental, and vision insurance plans.
• Employee discounts to attractions, services, and goods.

The Enrollment Management (EM) division comprises more than 190…