Student Service Center Specialist

Position Summary

Under direct supervision of the Director of the Student Services Center and lead work direction from the Campus Partnership Coordinator, the Student Service Center Specialist performs basic professional student services work. Assignments typically involve providing information and assistance to students by applying established policies, procedures, and guidelines. The Student Service Center serves as a central hub for current, prospective, and former students seeking assistance with enrollment, registration, financial aid, and related services.

As a primary point of contact for Enrollment Management (EM) customer service, the Center provides general information, support, and referrals to other University departments, including Academic Advising, Financial Aid, the Registrar’s Office, and academic colleges. This position is responsible for supporting students by responding to common inquiries, assisting with basic transactions, and referring more complex issues to the appropriate home offices.

The incumbent should demonstrate a commitment to excellent customer service while working with a diverse student population. Key attributes include attention to detail, clear communication, active listening, and a strong sense of confidentiality when handling student records.

FLSA
:
Non-Exempt (eligible for overtime compensation)

Anticipated Hiring Range
: $4,150 per month

CSU Classification Salary Range
: $4,150 per month - $5,076 per month

Best-in-class Benefits
:  to learn more

CSU Total Compensation
:  to learn more

Salary Grade/Range
: 1

Recruitment Type
:
Temporary (1 year term)

Time Base
:
Full-Time

Work Hours
:
Monday - Friday; 8:00 am to 5:00 pm; evenings and weekends as needed.

The Student Service Center serves as Sacramento State’s centralized hub for student‑facing administrative services, including enrollment, registration, financial aid, and related support. It aims to streamline access to essential resources and provide guidance to students in navigating the administrative, financial, and academic requirements of the university.

Knowledge and Abilities
:

Working knowledge of the basic principles of individual and group behavior; research and observation techniques for the purpose of recording, classifying, and interpreting factual information; and the techniques and methods of interviewing. Ability to gather and analyze data; reason logically, draw valid conclusions and make appropriate recommendations; participate in and contribute to group meetings, conferences and interviews; clearly express ideas and recommendations orally;

write clear and concise reports; and establish and maintain cooperative working relationships with students, staff and faculty.

Experience
:
None required.

Education
:
Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field. Specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.

Required Qualifications
: