Student Services Navigator

Overview

Join our Team at Portland Community College Portland Community College is the largest post-secondary institution in Oregon and 19th largest in the nation, serving approximately 80,000 full- and part-time students. PCC, which is roughly the size of Rhode Island, has four comprehensive campuses, five workforce training and education centers, and 200 community locations in the Portland metropolitan area. Wherever you’re coming from and wherever you’re going in life, Portland Community College has the classes and programs to get you there.

Our unique role is to make high-quality education accessible to everyone, creating opportunities for our students and contributing to the economic development of our community.

Portland Community College embraces equity and inclusion as a priority. We are committed to building a community with a variety of backgrounds, skills, views, and life experiences. The more we value equity and inclusion, the more we will add value to the work we do and how we serve our students, engage with each other, and the Oregon Community that we serve.

Creating a culture that honors equity and inclusion is our objective and the smart path forward."

Portland Community College will ensure that applicants requiring reasonable accommodation for the hiring process are provided for. If reasonable accommodation is needed, please contact the PCC Talent Acquisition Team ase

Note:

PCC currently limits employment to individuals residing in Oregon and Washington.

The Student Services Navigation Centers are seeking a dynamic and student-focused individual to join our team as a Student Services Navigator. In this front-line, customer service-oriented role, you will serve as a one-stop resource for students and community members, providing exceptional support across multiple service modalities.

As the first point of contact, you will play a critical role in welcoming and assisting individuals—whether they arrive with general questions, complex concerns, or are experiencing frustration. You will provide clear, compassionate guidance and accurate information, drawing on a strong working knowledge of key partner departments across the College. Navigators are expected to actively maintain this knowledge to ensure they can represent those areas effectively and offer timely, relevant support.

When needed, you will help connect individuals to appropriate college staff for more specialized assistance. In addition to providing direct support, you will have access to student systems to process registrations and perform other essential functions on behalf of students and the College.

This work is fast-paced and will continue to evolve in response to the changing needs of students and the community. Navigators must have a service mindset, be adaptable, solutions-oriented, and ready to grow with the role as services, systems, and student expectations continue to shift. This position is essential in creating a seamless, student-centered experience that supports success, reduces barriers, and fosters a sense of belonging throughout the student journey.

This position is fully ONSITE with very limited remote work opportunities, as determined by the supervisor as applicable.

• High school diploma or equivalent.
• One year of college level coursework in Student Services, Business, Service Industry, Sociology, Communication or a related field.
• One year of relevant experience may substitute for the college level coursework.
• Two years’ experience in general office support or one year experience in a student or customer service environment with considerable public contact providing technical assistance and guidance to others and working with complex procedures and regulations.

• Bi-Lingual

• Direct experience in admissions, enrollment, financial aid, or student advising, particularly in a high-volume, customer-facing role
• Strong Customer Service & Conflict Resolution Skills — Experience handling difficult situations professionally, de-escalating conflicts, and providing excellent student support across multiple service…