Student Services Counselor- Online Division- Grand Canyon University

Student Services Counselor – Online Division – Grand Canyon University

Join us at Grand Canyon Education and begin your career helping Grand Canyon University students succeed! We are looking for a motivated Student Services Counselor to work directly with our current and prospective online students to advise them on degree program requirements, course selection, and finance counseling. Starting salary is $43,000 per year, with an earning potential of $70,000 after several successful years of service.

Grand Canyon Education offers a generous benefits package, including 100% tuition‑free education for employees through the Master’s degree program level and 75% coverage at the Doctorate degree program level. In addition, an employee’s spouse, children, and dependents are also offered generous tuition benefits.

This is a Phoenix, AZ based role, currently in a hybrid status. The position requires you to be in the office 2 days per week (subject to change) and/or there may also be department meetings or training that require in‑person attendance (proper health and safety measures will be followed), with advance notice provided.

New hire training will be held in‑person at our Phoenix campus for 3 weeks.

You’re a goal‑getter who is passionate about the power of education. You’ve demonstrated prior success in providing excellent customer service and problem solving. You know it’s not all about achieving (and often crushing!) your goals; what you thrive on is using your exceptional communication and coaching skills to help Grand Canyon University online students level up in their lives through quality education.

• Strategy and execution: consistently counseling continuing students regarding university policy and procedures, payment options focused on responsible borrowing, and ensuring progress throughout their program. Responsible for financially clearing students, incorporating funding strategies including required paperwork, documents for progression, and selected payment options (including financial aid re‑application). Work in a fast‑paced environment cross‑functionally with admissions staff and other departments.
• Partner and influencer: provide exceptional counseling to prospective students over the phone or via email, champion the GCE mission, promoting Grand Canyon University student success and institutional growth.
• Heart and Hustle: serve as a student advocate navigating university policies, ensuring all related matters to academic compliance are resolved prior to each student’s course start date, incorporating intervention strategies as needed to keep students in attendance and progressing toward graduation. Excellent communication and interpersonal skills, ability to influence and persuade, drive in a high‑volume, fast‑paced environment with constant phone and email contact daily.

• Bachelor’s degree. No delinquent or default on federal student loan; be current.
• Outstanding customer service, organization, time‑management skills, excellent planning, multidisciplinary, case‑management, and follow‑up to meet required timelines.
• Clear communication skills; represent the GCE/GCU brand professionally, strong listening skills.
• Self‑motivation and drive to succeed; take ownership and make a difference.
• High emotional intelligence; demonstrate empathy coaching diverse students.
• Computer literacy; proficiency in Microsoft Office Suite required.

• Relevant industry or professional experience.
• Experience working with CRM tools.

• A career where your work makes a difference.
• A stable income with a good salary.
• Ongoing professional development and growth.
• Outstanding benefits and work perks.
• Collaborative and supportive work environment.