Student Service Center Specialist

Student Service Center Specialist

Apply now Job no: 551698
Work type: Staff
Location: Sacramento
Categories: Unit 4 - APC - Academic Professionals of California, Temporary, Full Time, Student Services, On-site (work in-person at business location)

Working Title: Student Service Center Specialist

Classification

Title:

Student Services Professional IA

Priority Application Date:
Monday, October 20th @ 11:55pm PST (Posting will remain open until filled)

Position Summary

Under direct supervision of the Director of the Student Services Center and lead work direction from the Campus Partnership Coordinator, the Student Service Center Specialist performs basic professional student services work. Assignments typically involve providing information and assistance to students by applying established policies, procedures, and guidelines.

The Student Service Center serves as a central hub for current, prospective, and former students seeking assistance with enrollment, registration, financial aid, and related services. As a primary point of contact for Enrollment Management (EM) customer service, the Center provides general information, support, and referrals to other University departments, including Academic Advising, Financial Aid, the Registrar’s Office, and academic colleges.

This position is responsible for supporting students by responding to common inquiries, assisting with basic transactions, and referring more complex issues to the appropriate home offices. The incumbent should demonstrate a commitment to excellent customer service while working with a diverse student population. Key attributes include attention to detail, clear communication, active listening, and a strong sense of confidentiality when handling student records.

FLSA
:
Non-Exempt (eligible for overtime compensation)

Anticipated Hiring Range
: $4,150 per month

CSU Classification Salary Range
: $4,150 per month -$5,076 per month

Recruitment Type
:
Temporary(1 year term)

Time Base
:
Full-Time

Work Hours
:
Monday - Friday; 8:00 am to 5:00 pm; evenings and weekends as needed.

Department Information

The Student Service Center serves as Sacramento State’s centralized hub for student‐facing administrative services, including enrollment, registration, financial aid, and related support.

Minimum Qualifications

Knowledge and Abilities:

Working knowledge of the basic principles of individual and group behavior; research and observation techniques for the purpose of recording, classifying, and interpreting factual information; and the techniques and methods of interviewing. Ability to gather and analyze data; reason logically, draw valid conclusions and make appropriate recommendations.

Experience:

None required.

Education:

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field.

Required Qualifications

• Ability to provide effective student services such as advising, tutoring, counseling, or other related duties in a college setting.
• Ability to interact professionally and communicate effectively with a diverse population of students, staff and administrators.
• Effective communication skills in-person, on the phone and via online systems.
• Ability to maintain composure and professionalism while providing direct service to students, even in difficult situations.
• Demonstrated thorough knowledge of English grammar, spelling, and punctuation.
• Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community.

Preferred Qualifications

• Knowledge of Financial Aid federal/state regulations
• Knowledge of Registration and Admissions policies and procedures in the California State University System
• Experience working with students from various ethnic and socioeconomic backgrounds

Equal Employment Opportunity
California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas.

Jeanne Clery Campus Safety Act Notification:

Pursuant to the Jeanne Clery Campus Safety Act, the current Annual Security Report (ASR) is available for viewing at https://(Use the "Apply for this Job" box below)..