Training & Quality Specialist; Remote

Training & Quality Specialist (Remote)

Care First Blue Cross Blue Shield

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This role provides relevant new hire and supportive ongoing training/professional development which creates and maintains a motivated, skilled and effective team through which organizational goals are achieved.

• Designs, develops and/or facilitates instructor‑led training and development programs. Consistently delivers a quality program in the formal didactic, virtual or informal setting using adult learning principles. Uses instructional design principles to scope, review, modify, and redesign training materials to reflect current research and best practices and align with culture, core principles and strategic goals.
• Assesses learning needs, designs, develops, organizes, implements, and evaluates educational programs (orientations, continuing education, and in‑services) that facilitate the professional growth, knowledge and skill development, competency, applicable regulatory standards, and attainment of standards of care for care managers or other clinical and non‑clinical team members.
• Organizes and supports the educational activities of the team, which includes regular or adhoc educational sessions, webinars, learning tools, assisting with departmental development‑related meetings, and providing other support.
• Identifies educational opportunities in support of influencing stakeholder behavior and bending cost trends.
• Acts as a mentor, providing feedback and coaching as the trainees apply the didactic content to real‑world job duties.
• Provides supportive oversight following the initial orientation period to ensure thorough understanding and incorporate all information presented during the training/orientation program, and are prepared to successfully launch into performing core job duties.
• Reviews accuracy and effectiveness of curriculum and content, providing timely and constructive feedback to associates and people leaders on their performance during training for development and learning opportunities.
• Collaborates to identify "best practices" so that those practices can be shared in an efficient and expeditious manner to improve care delivery, member experience or other critical business deliverables.
• Reviews randomized selected care plans and/or case reviews to assess quality and appropriateness. Delivers feedback to people leaders on quality trends.

Education Level: Bachelor’s Degree in Nursing, Healthcare Administration or related field OR in lieu of a Bachelor’s degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Experience: 8 years clinical experience in a healthcare setting with 2 years of demonstrating increasing responsibility for training, precepting and/or mentoring staff in relevant healthcare field. Working knowledge of instructional design and/or curriculum development, and experience with implementation and program evaluation from a training and quality improvement perspective.

Preferred Qualifications: Masters degree in Nursing and/or Instructional Design.

• This role will be responsible for revising and updating the clinical onboarding program, working closing with the quality and auditing team to identify opportunities for clinical staff education to enhance quality and to create the training tools for that education. This role will also have input on updating processes and their SOP documents and will assist management with the creation of job aids to support adherence to processes.
  
  Engaging the clinical support team leadership to ensure that training documentation is consistent across both teams.
• To be successful you must have excellent presentation skills, superior meeting facilitation skills, the ability to influence others, superior written and oral communication skills, including the ability to successfully interact with all levels of associates.
• Ability to train, mentor and give constructive feedback in group and individual settings.
• Strong interpersonal skills and the…