Enrollment Advisor, AU Online

Enrollment Advisor, AU Online

Job

Location:

Augusta University
Full Time
Recruitment Period:
Until Filled

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers across four campuses in Augusta and throughout the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world‑class clinicians are bringing the medicine of tomorrow to patient care today.

Our mission and values make Augusta University an institution like no other.

Augusta University's distinct characteristics in education and research include real‑world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.

USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

Augusta University – Health Sciences Campus:
1120 15th Street, Augusta, GA 30912
Summerville Campus:
2500 Walton Way, Augusta, GA 30904

AU Online is looking for an Online Enrollment Advisor who will report to the Associate Director of Online Admissions and serve as the main point of contact for educating and communicating with prospective and applied students about AU Online program offerings. The role requires creating engaging conversations, qualifying prospective students for programs, and guiding them through admissions and enrollment steps until their first course.

The candidate must exhibit exceptional attention to detail, multitasking skills, and the ability to engage students via phone, email, text, and chat.

• Serve as an enrollment advisor for AU Online, delivering exceptional sales and service to prospective, applicant, and newly enrolled students across all programs.
• Act as a brand ambassador for AU Online, representing the university with professionalism and enthusiasm in all interactions.
• Manage a high volume of inbound and outbound calls from prospective students, ensuring an unparalleled experience for each inquiry and application.
• Provide comprehensive guidance on program suitability, admissions criteria, financial aid procedures, transfer protocols, licensure requirements, and military‑related matters.
• Conduct proactive outreach campaigns through phone calls, emails, texts, and chats.
• Utilize effective sales techniques to articulate the value proposition of AU Online programs and convert inquiries into applications and applicants into enrollees.
• Address complex student inquiries with problem‑solving excellence, leveraging departmental resources while adhering to admissions policies.

• Document all interactions in the customer relationship management system.
• Incorporate weekly feedback and coaching from leadership to continually enhance proficiency in engaging and assisting online prospective students.
• Assist the Student Success team in fielding current student questions during peak volume times throughout the year.
• Participate in training sessions and professional development opportunities to enhance skills and knowledge relevant to the role.

• Utilize trend analysis to optimize the lead and applicant nurturing process and streamline new student onboarding experiences.
• Collaborate with marketing and enrollment teams to develop strategies for reaching and attracting prospective students.
• Provide insights into the behavior patterns of online applicants, empowering leadership to tailor AU Online offerings to meet evolving student preferences.
• Ensure precise collection and input of student interaction data into…