Student Service Center Specialist

Working Title

Student Service Center Specialist

Student Services Professional IA

Priority Application Date:
Monday, October 20th @ 11:55pm PST (Posting will remain open until filled)

Under direct supervision of the Director of the Student Services Center and lead work direction from the Campus Partnership Coordinator, the Student Service Center Specialist performs basic professional student services work. Assignments typically involve providing information and assistance to students by applying established policies, procedures, and guidelines. The Student Service Center serves as a central hub for current, prospective, and former students seeking assistance with enrollment, registration, financial aid, and related services.

As a primary point of contact for Enrollment Management (EM) customer service, the Center provides general information, support, and referrals to other University departments, including Academic Advising, Financial Aid, the Registrar’s Office, and academic colleges. This position is responsible for supporting students by responding to common inquiries, assisting with basic transactions, and referring more complex issues to the appropriate home offices.

The incumbent should demonstrate a commitment to excellent customer service while working with a diverse student population. Key attributes include attention to detail, clear communication, active listening, and a strong sense of confidentiality when handling student records.

Non-Exempt (eligible for overtime compensation)

$4,150 per month

$4,150 per month – $5,076 per month

Best-in-class benefits (details not provided).

• Knowledge of basic principles of individual and group behavior; research and observation techniques; methods of interviewing.
• Ability to gather and analyze data; reason logically, draw valid conclusions and make appropriate recommendations; participate in and contribute to group meetings, conferences and interviews; clearly express ideas and recommendations orally; write clear and concise reports; and establish and maintain cooperative working relationships with students, staff and faculty.
• None required (education equivalent to graduation from a four‑year college in behavioral sciences, public or business administration, or related field). Specialized experience may substitute for education.
• Ability to provide effective student services such as advising, tutoring, counseling, or other related duties in a college setting.
• Ability to interact professionally and communicate effectively with a diverse population of students, staff and administrators.
• Effective communication skills in person, on the phone and via online systems.
• Ability to maintain composure and professionalism while providing direct service to students, even in difficult situations.
• Demonstrated thorough knowledge of English grammar, spelling, and punctuation.
• Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents.

• Knowledge of Financial Aid federal/state regulations.
• Knowledge of Registration and Admissions policies and procedures in the California State University System.
• Experience working with students from various ethnic and socioeconomic backgrounds.

• Ability to pass a background check.

Resume and cover letter.

California State University, Sacramento is an affirmative action/equal opportunity employer committed to diversity in all areas. Qualified applicants are considered without regard to race, color, religion, national origin, sex, sexual orientation, age, veteran or disability status. The university reserves the right to provide reasonable accommodations for qualified individuals with disabilities.