User Researcher

Requirements Your role

We are recruiting for a User Researcher on a permanent basis. You will have a passion for understanding and championing the user.

Your responsibilities will include:

• Championing the user
• Planning and conducting user research, developing recruitment briefs, analysis and presentation of findings
• Collaborating with the product team to turn research findings into prototypes and features that meet the user need
• Presenting research findings, user insight and recommendations to the product team
• Promoting user centered design principles and best practice within government
• Designing, scripting and analysing quantitative surveys
• Undertaking qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping
• Applying relevant knowledge in human factors, ethnography, and the user-centered design process to product and service design
• Managing day-to-day operations with usability and market research agencies with accountability for schedules, value for money and deliverables

Skills we are looking for

• Knowledge, experience and passion for user centered design practices and GDS guidelines
• Experience undertaking user research and gathering user requirements
• Experience working in agile multidisciplinary teams, including designers and developers to build digital products and services
• Confidence developing user personas and journey maps

Skills that would also be useful in this role include:

• Working in an agile environment
• Advocating for fully accessible and inclusive services
• Taking a proactive approach to addressing environmental issues, embedding environmental responsibility in practices and standards, and encouraging clients to consider innovative solutions within the scope of work
• Taking a proactive approach to diversity, equity and inclusion internally and with clients

• Autonomy to develop and grow your skills and experience
• Be part of exciting project work that is making a difference in society
• Strong, inspiring and thought-provoking leadership
• A supportive and collaborative environment

Development – A management development programme, and training

Wellness – 24/7 confidential employee assistance programme

Flexible Working – including home working and part time

Social – office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes

Time Off – 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year

Volunteering – 2 paid days per year to volunteer in our local communities or within a charity organisation

Pension – Salary Exchange Scheme with 4% employer contribution and 5% employee contribution

Life Assurance – of 4 times base salary

Private Medical Insurance – which is non-contributory (spouse and dependants included)

Worldwide Travel Insurance – which is non-contributory (spouse and dependants included)

Enhanced Maternity and Paternity Pay

Travel – season ticket loan, cycle to work scheme