Interaction Designer

Job Description

The  app team is designing and delivering the future of how people in the UK interact with the government, through a personalised and proactive digital experience. In July,  launched the public beta version of the  app, establishing the technical and design foundations for a native app experience. This work builds on extensive user research and over 14 years of insight and learning from , ensuring the app is grounded in evidence, accessibility, and user needs.

As a designer on the team, you will work on a product used by millions, with a strong focus on meaningful personalisation that makes complex government services feel simpler, more relevant and more human. This is a rare opportunity to influence the future direction of a product that matters, tackle genuinely complex design challenges, and design with purpose.

• help design and deliver native apps that meet user needs on iOS and Android
• work effectively in a multidisciplinary, agile environment, adapting quickly to changes in requirements, priorities or user needs; use research and analytics to understand users’ needs, identify problems and test different designs
• design collaboratively and in the open, engaging your team and the wider design studio with the design process
• champion accessibility and inclusion, consider the impact of new technologies and ensure that designs meet legal requirements
• collaborate with designers in other teams and departments, reviewing each other’s work and developing shared patterns
• design cutting‑edge interaction patterns, ensuring innovation is grounded in real user needs and technical feasibility

• design clear, usable, and accessible interfaces for apps, delivering a native mobile experience
• have experience in making effective decisions with user research data
• have experience of working with senior stakeholders and the ability to negotiate important design decisions
• have experience of engaging with people in a variety of ways (e.g., workshops or co‑design activities)
• have an understanding of the importance of inclusive, equitable, accessible and sustainable public services
• have a working knowledge of WCAG 2.1 and how it is used to develop accessible products and services
• have experience of working closely with developers to help design components and patterns that can be reused across products and services
• have experience in exploring cutting‑edge interaction patterns in native apps

• flexible hybrid working with flexi‑time and the option to work part‑time or condensed hours
• a Civil Service Pension with an average employer contribution of 28.97 %
• 25 days of annual leave, increasing by a day each year up to a maximum of 30 days
• an extra day off for the King’s birthday
• an in‑year bonus scheme to recognise high performance
• career progression and coaching, including a training budget for personal development
• a focus on wellbeing with access to an employee assistance programme
• job satisfaction from making government services easier to use and more inclusive for people across the UK
• advances on pay, including for travel season tickets
• death in service benefits
• cycle to work scheme and facilities
• access to an employee discount scheme
• 10 learning days per year
• volunteering opportunities (5 special leave days per year)
• access to a suite of learning activities through Civil Service learning
• access to children’s holiday play schemes across different locations in central London

The Department operates a discretionary hybrid working policy, which provides for a combination of working hours from your place of work and from your home in the UK. The current expectation for staff is to attend the office or non‑home based location for 40‑60 % of the time over the accounting period. DSIT does not normally offer full home working (i.e., working at home);

but we do offer a variety of flexible working options (including occasionally working from home).

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your…