Design Squad Lead

As Design Squad Lead you will be accountable for the experience design transformation of the YBS mobile app and secure website. You’ll lead a small team of User Researchers, UX and Content Designers within an Agile delivery environment and work in partnership with Service Design, Product Owners, Developers and SMEs to deliver an outstanding inclusive mobile first experience for our customers and members.

Why join us now? We are at a very exciting place in our digital transformation journey and this role will give you the brilliant opportunity to set direction, drive forward improvements and make a real impact, all whilst being part of a friendly, inclusive and supportive Agile team.

This is a hybrid role with remote working and some onsite presence in our central Leeds offices.

Fixed Term Contract 12 months

As Design Squad Lead
, you’ll be passionate about making a difference by driving brilliant design practice, bringing the team and stakeholders on the journey with you. You will

• Lead the overall design approach for mobile first transformation, ensuring customer’s needs are at the centre of our experience designs, and that designs are accessible, inclusive, FCA compliant and support the delivery of commercial targets

• Communicate clearly and proactively with other teams and functions to manage stakeholder expectations and remove barriers to delivery

• Focus the team on what is most important in the design of great customer experiences by ensuring standardised components and approaches are used across digital channels

• Lead and embed best practice for mobile-first design and the design system

• Manage demand pipeline from the transformation programme(s) and engage with business stakeholders to ensure your team are delivering to a high quality and hitting deadlines

You will be a highly skilled design lead, a brilliant communicator, skilled at motivating a team and influencing stakeholders. You’ll know how to work collaboratively to advocate passionately on behalf of the customer to deliver great customer experiences. You’ll have

• Expertise in designing great customer experience on mobile app, mobile and desktop web

• Deep understanding of delivering accessible mobile first user interfaces with the ability to advocate for and drive inclusive design

• Experience working within complex programmes of work with a wide range of stakeholders

• Proven track record of designing usable and engaging digital experiences, demonstrating the ability to balance attractive visuals with commercial effectiveness, functionality & usability with fast paced delivery schedules

• Demonstrable design leadership skillswithline management experience including knowledge of mentoring and coaching colleagues

• Experience of delivering design best practice in an Agile delivery model

• Understanding of driving the uptake of a Design System within design teams

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.

We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

We offer lots of fantastic rewards that you can make the most of in and out of work,…