Policy Lab -Service Designer

Your main day to day responsibilities will be:

• Identifying opportunities to improve the performance or management of existing services
• Creating compelling service solutions by drawing on multiple inputs, such as user research, operational insight, data patterns, organisational intent, or technical architecture
• Understanding and appropriately balancing the needs of users, providers and government when making design decisions
• Helping to develop the end-to-end view on projects, creating service visualisations, scope, and explore their work, and align effort towards a service vision
• Rapidly creating sketches, diagrams, and lo‑fi prototypes to share and test ideas
• Presenting findings and related recommendations to team members and stakeholders
• Managing logistics of workshop sessions, including planning and scheduling sessions and recruiting participants
• Identifying and raising any blockers to design activities

We value diversity and inclusion and welcome applications from the widest diversity of backgrounds, cultures, and experiences. We particularly encourage applications from women, people with disabilities and LGBT+ as they are currently under‑represented in the Home Office at this grade level. Appointments will be made on merit based on fair and open competition.