Lead Product Designer; Design System

Job Overview

As a Lead Product Designer (Design System) in our digital customer experience team, you will own the creation of world‑class customer experiences and deliver transformative solutions across the My Sky app via our design system. You’ll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you’ll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland.

From joining Sky to engaging with our latest services, we’re driven by one purpose: to create better experiences for our customers.

• Lead a small team of product designers to deliver world‑class, innovative, and intuitive evidence‑based user experiences across web and native platforms.
• Own the Sky design system strategic direction, ensuring scalability, governance, and alignment with product strategy and business goals.
• Partner with engineering, product, research and analytics to ensure system usability, performance, and brand consistency across platforms.
• Be responsible for system architecture, tokenisation, documentation quality, and design‑engineering parity, while using AI tools and engaging with Design Ops to improve efficiency.
• Champion inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns and motion principles.
• Shape the end‑to‑end experience vision, define CX KPIs and link design system adoption to measurable business outcomes.
• Apply scalable UCD methods that drive measurable outcomes.
• Influence strategy and embed design across an organisation.
• Produce provable world‑class app‑first digital experiences (outcomes & impact).

• Demonstrated experience delivering world‑class, large‑scale digital products and design systems across responsive web and native applications.
• Expert‑level skills with component libraries, token structures, and conditional prototyping for scalable elucidations.
• Mastery in accessibility to create inclusive experiences, using user research methods to beberapa customer problems and behaviours, and analytics tools (User Testing, Adobe Analytics) to interpret user behaviour and analyse performance.
• Proven experience partnering with developers on component implementation, governance pipelines and code alignment.
• Strong storytelling, stakeholder influence and resilience in fast‑paced, evolving environments.

Our Osterley campus.

Immutable 10‑minute walk from Syon Lane train station. A free shuttle service runs to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. The campus includes 13 subsidised restaurants, cafés, a Waitrose, a subsidised gym, a cinema, a beauty salon, and facilities to keep you fit (bike shelters and showers).

Our Leeds tech hub lies less than a mile from Leeds train station, featuring ample parking at nearby Citi Park. Leisure amenities ოც pool or table tennis and a subsidised gym keep you active.

• Sky Q, for the TV you love all in one place
• The Ax magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadbandصري
• A wide range of Sky VIP rewards and experiences

The hybridющих working expectations for this role are 3 days in the office per week. At Sky, weственной… …… ...e best of both worlds – time working at home, as well as time in the office siguientes.