Lead Product Designer; Design System

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

As a Lead Product Designer (Design System) in our digital customer experience team, you'll own the creation of world‑class customer experiences and deliver transformative solutions across  and the My Sky app via our design system. You'll lead Agile teams, drive design strategy and be accountable for outcomes that reflect our brand and meet customer needs.

Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better Convenient for our customers.

Lead a small team of product designers to deliver world‑class, innovative, and intuitive evidence‑based user experiences across web and native platforms. Own the Sky design system strategic direction, ensuring scalability, governance and alignment with product strategy and business goals. Partner with engineering, product, research and analytics to ensure system usability, performance and brand consistency across platforms. Be responsible for system architecture, tokenisation, documentation quality and design‑engineering parity, while using AI tools and engaging with Design Ops to improve efficiency.

Champion inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns and motion principles. Shape the end‑to‑end experience vision, define CX KPIs and link design system adoption to measurable business outcomes.

Demonstrated experience delivering world‑class, large‑scale digital products and design systems across responsive web and native applications. Expert‑level skills with component libraries, token structures and conditional prototyping for scalable systems. Mastery in accessibility to create inclusive experiences, using user research methods to understand customer problems and behaviours, and analytics tools (User Testing, Adobe Analytics) to interpret user behaviour and analyse performance. Proven experience partnering with developers on component implementation, governance pipelines and code alignment.

Strong storytelling, stakeholder influence and resilience in fast‑paced, evolving environments.

Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas:

• People – Helping develop high‑performing teams.
• Process – Applying scalable UCD methods that drive measurable outcomes.
• Position – Influencing strategy and embedding design across an organisation.
• Product – Producing provable world‑class app‑first digital experiences (Outcomes & Impact).

• Sky Q, for the TV you love all in one place.
• The magic of Sky Glass at an exclusive rate.
• A generous pension package.
• Private healthcare.
• Discounted mobile and broadband.
• A wide range of Sky VIP rewards and experiences.

The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together

Ric. Flexible working remains a key part of that, allowing you to balance time working at home with time in the office.

• London (Osterley) – Our Osterley Campus is a 10‑minute walk from Syon Lane train station. Free shuttle buses run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are.
  
  Event Bus bike shelters and showers. On campus you’ll find 13 subsidised restaurants, cafés and a Waitrose. You can keep in shape at our subsid dramat gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.
• Leeds – Our spacious Leeds tech hub  less than a mile from Leeds train station. Plenty of parking surrounds, a nearby Citi Park and a complimentary gaming area to blow off steam. Complimentary gym facilities are available as well.

At Sky we…