UX Writer and Content Designer

UX Writer and Content Designer

Better Help is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are the world’s largest online therapy service, providing affordable and convenient therapy in 210 countries and over 60 languages across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever.

We’re committed to being part of the solution to growing unmet need for mental health services.

The Therapist and Better Help for Business (BHB) Experience teams build tools and workflows that help therapists run their practice and help partners deliver mental health support se experiences are content heavy and touch sensitive, often regulated areas. Clear, consistent copy is critical to doing this well.

A mid‑level UX Content Designer embedded with our Therapist and BHB Experience teams. In this role, you’ll own in‑product copy across key therapist and BHB workflows, shape the content strategy for explaining new features and changes, and write product‑driven emails and in‑app communications in close partnership with Product Management and Marketing. You can move seamlessly from microcopy in a critical flow to a launch email that explains what changed and why it matters.

You’ll report into the Product Design organization and collaborate closely with PMs, designers, research, clinical, and marketing partners.

• Write clear, concise UX copy for therapist and BHB workflows, including onboarding, scheduling, documentation, payouts, safety, compliance, and partner tools.
• Partner with PMs to translate product requirements and constraints into simple, user‑friendly experiences and content.
• Create and maintain reusable content patterns that improve consistency and speed.
• Own the content for product transactional emails and in‑product announcements related to Therapist and BHB surfaces.
• Help define the message, audience, and success criteria for product communications in collaboration with PM and marketing.
• Use research, data, and experimentation (A/B tests, content experiments) to refine copy and communication strategies.
• Collaborate with clinical stakeholders to incorporate their expertise in a way that is accurate, understandable, and aligned with our tone and voice.
• Maintain alignment with marketing and brand guidelines while advocating for clarity and usability in product.
• Contribute to our content design system and documentation, especially for therapist and BHB patterns.
• Help teammates improve the quality of the copy they write by giving feedback and simple frameworks they can use.

• You will NOT worry about runway, cash left, or time until the next round. We are fully backed and funded.
• You will NOT be confined to your “job”. You will get involved in product, marketing, business strategy, and almost everything we do.
• You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure‑to‑work‑with people are allowed here!
• You will NOT get yourself burned out. We work hard but prioritize a sustainable work/life balance.

Yes. We operate on PST and welcome candidates in any time zone. Employees may travel to our San Jose, CA office up to three times per year plus one company‑wide offsite. Travel expenses are covered and accommodations are made for those who cannot travel.

• Bachelor’s degree or equivalent practical experience.
• 3 to 5 years of experience in UX writing, content design, product copywriting, or related roles for digital products.
• Portfolio with examples of in‑product copy and, ideally, product‑driven emails or feature announcements.
• Experience working with product teams in an agile environment.
• Experience collaborating closely with designers in tools like Figma.
• Experience in highly regulated or sensitive domains (healthcare, finance, etc.) or a strong interest in learning.

• Experience working on B2B2C or marketplace products.
• Experience partnering with product marketing, or operating in a…