Senior Product Designer, Customer Experience - Integrity

Senior Product Designer, Customer Experience - Integrity

1 week ago – Be among the first 25 applicants.

At Door Dash, our customers are at the forefront of our product strategy and we deeply believe that the best customer experience is the key to our success (hear it directly from our CEO, Tony Xu).
Behind the magic of our customer experience is the relentless pursuit of seamless delivery and having our customer’s back when something goes wrong.

As part of the Customer Experience & Integrity (CXI) Design team you will primarily focus on helping Door Dash grow by achieving a high degree of integrity across our platform. You’ll develop cutting edge solutions and tackle complex challenges that protect millions of customers from financial harm and foster trust with every transaction. You’ll collaborate with cross‑functional partners to develop strategies at the intersection of user experience, AI, and behavioral science.

You’ll report into the Senior Design Manager for our Customer Experience and Integrity team in our Design org. This role is hybrid, 1‑2 days a week onsite from one of our Design hubs and the rest working from home.

• Lead the user experience of products end‑to‑end, including contributing to product strategy, running design sprints, and crafting visions
• Work cross‑functionally with product managers, engineers, and other disciplines to build and ship your designs
• Deliver and refine clear storytelling around product needs and opportunities
• Create, collaborate, and refine flows, prototypes, and high‑fidelity visuals
• Design and ship high‑quality product improvements

• You are a senior‑level IC with 5+ years of work experience
• You enjoy complex problem spaces, and bring clarity to your teams through your mastery of the design process (and the occasional design sprint)
• You are passionate about leading product strategy and vision for new product areas
• You skillfully balance strategy, research, interaction design, and visual design to achieve elegant solutions
• You value high quality well‑crafted visual design, and care about the details

Base salary range $124,400—$183,000 USD per annum (market‑dependent). Opportunities for equity grants are available.

Benefits include 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). Medical, dental, and vision benefits; 11 paid holidays; disability and basic life insurance; family‑forming assistance; and a mental health program.

San Francisco, CA (hybrid role).

Mid‑Senior level

Full‑time

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. We hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives.

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office.

Whether blatant or hidden, barriers to success have no place  value a diverse workforce – people who identify as women, non‑binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non‑discrimination.

If you need any accommodations, please inform your recruiting contact upon initial connection.