Developer, Learning - Merchandising Operations

Developer, Learning - Merchandising Operations at Car Max

The Learning Developer is responsible for translating user requirements and training designs into quality, technology-based solutions. This position requires a solid understanding of eLearning development strategies and the ability to create and develop highly interactive, branching multimedia content using Articulate 360, Vyond, Adobe Creative Suite, and Office 365 Suite including Sharepoint.

• Execute Merchandising Operations-specific responsibilities, including but not limited to:
• Work with internal customer groups to conduct needs analyses through interviews with subject‑matter experts.
• Analyze training needs to determine appropriate training objectives and delivery methods.
• Develop innovative, interactive training courses using Articulate 360 or similar e‑learning development tool in line with Car Max Learning standards.
• Partner with other training team members to review and update the design of training programs, or develop custom graphics as needed.
• Assist with deployment of Merchandising communication materials through multiple platforms including MS Office, SharePoint, Articulate 360, Adobe, Workday, and video production.
• Support organization and maintenance of training document libraries, including but not limited to the Car Max Way and Merchandising SharePoint.
• Track and report metric results for Merchandising‑related initiatives and business‑area goals.
• Communicate effectively with all team members, business partners and store‑level associates.
• Complete various day‑to‑day task‑driven activities as directed to support the successful function of Merchandising Operations.

• Instructional design and graphic design skills.
• Exceptional writing skills with a strong sense of quality control.
• Strong organization and planning skills.
• Highly productive, demonstrating ability to manage competing tasks and demands.
• Strong team working and interpersonal skills.
• Ability to work productively with little supervision.
• Experience working in a fast‑paced environment while delivering exceptional results with limited supervision.
• Prior team project or collaborative experience is a plus.

• Proven proficiency in developing eLearning instructional courseware is required.
• Minimum 2+ years’ experience developing interactive instructional content.
• Experience with creating AICC and SCORM compliant e‑learning modules is preferred.
• Experience with web‑based development software such as Captivate or Articulate.
• Experience with digital graphic arts.
• Experience with Adobe Creative Suite, including Illustrator, Dreamweaver, After Effects, Photoshop.
• Experience with additional multimedia authoring tools (e.g., audio recording and editing, video editing and processing) is a plus.
• Proficiency with Office 365 suite, including Teams and SharePoint.
• Bachelor’s degree or commensurate experience.
• Workday HCM experience is preferred.

This role will be based out of the Richmond, VA Home Office and will have a hybrid work arrangement.

Applicants must be currently authorized to work in the United States on a full‑time basis. Sponsorship will not be considered for this specific role.

Car Max disrupted the auto industry by delivering an honest, transparent, and high‑integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 250 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. We help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Car Max is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

Car Max is an equal‑opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status or any other characteristic protected by law.

Upon an applicant's request, Car Max will consider reasonable accommodation to complete the Car Max Job Application.