Senior Content Designer

About the role

Methods is a £100M+ IT Services Consultancy based in the UK, specialising in transformation, delivery and collaboration for public‑sector and private‑sector clients. The company values people, technology and data, and strives to create value and sustainability for its clients, staff, communities and the planet.

Role:
Senior Content Designer (Permanent) –
Remote (some UK travel may be required)

Employment type:

Full‑time

• Plan, write and manage usable and accessible content in line with GDS/ Content Design guidelines and standards
• Produce content that is accurate, timely, relevant, easy to understand, search‑engine optimised and meets style guidelines
• Manage stakeholders and build successful relationships, including explaining content decisions
• Use analytical and problem‑solving skills to help the team solve design problems and challenge assumptions
• Champion user‑centred design practices for digital products and services
• Advocate for accessible digital products and services
• Actively participate in the Content Design Community of Practice, sharing ideas, best practice and offering help and support
• Take responsibility for content quality, including coaching and mentoring content designers
• Support team members’ learning, skill growth and career progression
• Line‑manage members of the content design team, including offering project support and guidance, holding 1:1s, probation reviews and appraisals, approving timecards, expenses and leave, and supporting the Head of Content with training and development plans, project planning, recruitment activities and sales and marketing activities
• Help create a welcoming, safe and inclusive team environment – encouraging mutual peer‑to‑peer support and helping individuals achieve a good work‑life balance

• Experience of evidence‑based content design that meets GDS/ standards, with a deep understanding of end‑to‑end journeys and the ability to identify journey fixes or content improvements
• Work in an agile environment – understand agile approaches, advocate the role of content design in multidisciplinary teams and encourage healthy working relationships with other disciplines
• Strong communication and interpersonal skills – able to communicate a range of information to a variety of audiences, e.g. explaining digital products and the GDS Service Standard in stakeholder‑friendly terms
• Stakeholder relationship management – effectively negotiate, influence and build strategic relationships, keep focus on user needs and remove blockers
• Strategic thinking – help lead the design and implementation of strategies and evaluate their impact to ensure business objectives and user needs are met
• Understanding user needs – work closely and collaboratively with user researchers to gain insights and make decisions based on findings
• Accessibility – put accessibility at the heart of content design approaches and encourage others to do the same
• People management – assure the quality of more junior colleagues and coach and guide them to improve
• Ensuring quality – regularly review and evaluate content, contributing to continuous improvements and iterations

• Proactive approach to environmental issues – embed environmental responsibility in practices and standards, and encourage clients to consider innovative solutions
• Proactive approach to diversity, equality and inclusion – internally and with clients
• Experience creating and updating prototypes, from paper sketches to coded prototypes (e.g.  Prototype Kit)

We recognise that not everyone will have all of these skills. We are happy to support you to grow your skill set and experience through our training budget, experienced teams and mentoring.

• Autonomy to develop and grow your skills and experience
• Exciting project work that makes a difference in society
• Strong, inspiring and thought‑provoking leadership
• A supportive and collaborative environment
• Linked In Learning, a management development programme and training (access to Development)
• 24/7 confidential employee assistance programme (Wellness)
• Flexible working – home working and part‑time options (Flexible Working)
• Of…