Customer Service Representative - Loss

The Company

At Utica National Insurance Group, 1,400 employees countrywide take our corporate promise to heart every day:
To make people feel secure, appreciated, and respected.

Utica National Insurance Group is an "A" rated $2.0B award-winning, nationally recognized property & casualty insurance carrier.

Operating along the Eastern half of the United States, based in our Home Office in Central New York, with Regional Office locations including NYC, Dallas and Charlotte.

Are you passionate about delivering exceptional customer service and making a positive impact? Join us as a Customer Service Representative I at Utica National. In this role, you’ll provide high-quality service, handle customer inquiries, and contribute to the company’s reputation and growth. This role will include taking inbound First Notice of Loss calls for claims related to Auto, Property, Workers  Compensation, and Liability.

The hours for this role are 9:30am to 6pm ET Monday-Friday with occasional Saturdays from 9am-12pm ET.

• Handle incoming calls with world-class service and aim for one-call resolution.
• Maintain accurate policy / claim documentation and update customer records.
• Route calls appropriately to ensure timely resolution.
• Communicate professionally with stakeholders for information gathering.
• Foster positive customer relations across departments.
• Meet productivity and quality standards.
• Manage third-party inquiries using internal systems.
• Perform other duties and adhere to company policies.
• Handle claims status and first notice of loss

• Education:
  
  Associate’s degree preferred; insurance training or basic insurance courses desirable.
• Experience:
  
  Less than 2 years in an agency or insurance company preferred.
• Skills:
  
  Strong communication, customer service, problem-solving, confidentiality, professionalism, and adaptability.

$39,000-$50,000

The final salary to be paid and position within the internal salary range is reflective of the employee’s work experience, their geographic location, education, certification(s), scope and responsibilities in the role, and additional qualifications.

Benefits:

We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following:

• Medical and Prescription Drug Benefit
• Dental Benefit
• Vision Benefit
• Life Insurance and Disability Benefits
• 401(k) Profit Sharing and Investment Plan(Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)
• Health Savings Account (HSA)
• Flexible Spending Accounts
• Tuition Assistance, Training, and Professional Designations
• Company-Paid Family Leave
• Adoption/Surrogacy Assistance Benefit
• Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal,  Protection, Pet Insurance
• Student Loan Refinancing Services
• Membership with Back-up Care, Senior Solutions
• Business Travel Accident Insurance
• Matching Gifts program
• Paid Volunteer Day
• Employee Referral Award Program
• Wellness programs

This position is a full time non exempt (overtime eligible) position.

Utica National is an Equal Opportunity Employer.

Apply now and find out what it’s like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Acquisition team will be in touch regarding any change in your candidacy.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.