Customer Care Specialist

Customer Support Representative (Remote)

We're growing, and we're looking for high-quality Customer Support Representatives who are passionate about helping customers and making a meaningful impact. This is a fully remote opportunity where you'll play a key role in supporting energy efficiency programs that benefit customers and communities across the country.

If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering excellent customer experiences, we'd love to hear from you.

What You'll Do

As a Customer Support Representative, you'll be the first point of contact for customers, providing knowledgeable, friendly, and solution-oriented support. Your responsibilities will include:

+ Answering incoming customer calls and accurately logging all interactions

+ Supporting multiple programs and phone lines, including call transfers as needed

+ Educating customers on energy efficiency programs they may qualify for

+ Addressing and resolving customer inquiries related to products, services, billing, applications, and rebates

+ Handling customer complaints with professionalism and making appropriate recommendations

+ Making outbound calls for appointment scheduling, surveys, and program promotion

+ Following up on customer issues that require additional resolution

+ Providing timely updates on application statuses and rebate payments

+ Entering and maintaining accurate customer data in internal systems

+ Supporting Program Managers, Energy Engineers, and Energy Advisors as needed

+ Communicating with customers through alternative channels (email, written correspondence, etc.)

+ Maintaining reliable attendance and punctuality

What We're Looking For

We're seeking customer-focused professionals who bring both skill and empathy to every interaction.

Required Qualifications

+ High school diploma or equivalent

+ 1-2 years of customer service experience (call center experience preferred)

+ Strong communication skills, both verbal and written

+ Ability to manage a high volume and variety of work in a fast-paced environment

+ Detail-oriented, organized, and self-motivated with strong prioritization skills

+ Proficiency in Microsoft Word, Excel, and Outlook

+ Strong data entry skills and experience working with tracking systems or databases

+ Ability to analyze information, solve practical problems, and interpret basic data

+ Comfort with basic math concepts such as percentages, fractions, and ratios

+ Ability to work flexible hours, including evenings and weekends as needed

Job Type & Location

This is a Contract to Hire position based out of Port Washington, WI.

Pay and Benefits

The pay range for this position is $19.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Final date to receive applications

This position is anticipated to close on Mar 20, 2026.

h4About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services  

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global…