Customer Service; Temporary

Overview

If you are passionate about the firearms industry, this position offers a great opportunity for individuals seeking a customer service role. You will support customers over the phone in scheduling appointments to begin the process of registering their firearms device. To be successful, you should enjoy helping others and maintain a professional attitude towards customers seeking support. Our client is a fast-growing retailer and manufacturer, and the service you provide supports their continued growth.

As a Customer Service Submission Specialist, you will be responsible for ensuring the accuracy and completeness of customer paperwork prior to submission. Your role is critical in validating customer information and providing a seamless experience by reviewing and resolving documentation issues with a high degree of attention to detail.

This is a Bring Your Own Device position to work at home for individuals living in the states of:
Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

• 3-6 months of customer service or customer support experience required
• 3-6 months of previous call center or office background experience required
• Technical savvy (can toggle between multiple programs and dual monitors)
• Previous remote work-from-home experience a plus
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• A background check applicable with state and federal laws is required
• Excellent attention to detail and accuracy
• Strong interpersonal and communication skills
• Effective time-management skills
• Ability to handle demanding customers while remaining calm and professional
• Demonstrated ability to deliver world-class customer service consistently
• Contributes to team efforts by achieving related results as needed
• Must be able to work independently in a remote work environment
• Proficiency with screen-sharing software and general office technology

• Customer Interaction: Conduct outbound calls to customers at their scheduled appointment times;
  Validate and review paperwork with customers using screen-sharing software;
  Submit accurate paperwork for further review
• Record Maintenance: Update and maintain customer account information as needed;
  Ensure all records are current and accurate
• Problem Resolution: Identify and resolve document issues by validating information;
  Determine root causes and provide appropriate solutions;
  Expedite corrections or adjustments as necessary;
  Rebook appointments if needed to address document issues
• Multitasking: Efficiently manage multiple tasks such as typing, data validation, and customer interaction simultaneously
• Reliability: Maintain a dependable schedule for customer appointments;
  Ensure prompt and reliable service to all customers
• Identify customers  needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Navigate online efficiently
• Switch between tasks without loss of efficiency or composure
• Remain at your desk with punctuality and attendance for all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross-train as requested

• This position requires you to provide your own equipment and workspace
• Must have verified internet service (secure, reliable, and dedicated high-speed connection) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)

• Processor:
  Intel Core i5-8250U series or greater
• Memory: 8GB on Windows 10 or equivalent
• Screen Resolution: 1280x768 or higher; dual monitors required
• USB DSP headset
• No Chromebooks, netbooks, or tablets; must be a laptop or desktop
• Up-to-date antivirus software must be installed;
  Windows Defender is acceptable
• Firewall must be enabled
• Hardwired ethernet connection required; no Wi-Fi or extenders
• BYOD policy: see policy for full detailed list of requirements

Pay: $14 per hour, with shift differential (an additional $1/hr for nights and weekends) and potential increase after 90 days depending on attendance and performance. Start times and hours: shifts between 8:00 am – 8:00 pm (EST), Monday–Friday. Paid training: 3 days from 9:00 am – 6:00 pm (EST). Status:
Full Time, Temporary, 40 hours per week.

Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.