Senior National Accounts Service Coordinator; Remote

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Remote work flexibility, allowing you to work from various locations
• Comprehensive benefits package including Medical, Dental, Vision, and Prescription coverage
• Paid Time Off (PTO), Floating Holidays, and Paid Holidays
• 401(k) Plan with Company Match and Annual Incentive Plan (AIP)
• Employee discounts and a commitment to community service

• Coordinate with the Sales Team to select Commercial Service Providers for installation and repair services
• Manage and monitor Customer Resource Management (CRM) systems for accurate account information
• Handle emergency and non-emergency commercial service issues received via phone and email
• Develop troubleshooting guides for Rinnai products and train National Account Coordinators
• Establish effective working relationships with Rep agencies, distributors, and Sales Managers

• High school diploma or equivalent required
• Minimum 10 years of experience in dispatch, project management, or customer service in a busy environment
• Pre-existing relationships with key service providers in major markets throughout the U.S.
• Proven experience in servicing direct customer accounts in a multi-channeled environment
• Strong verbal and written communication skills

• Existing knowledge of Rinnai America’s product portfolio and customer interaction protocols
• Technical repair experience in the plumbing or appliance industries, particularly water heating
• Management experience in a customer support setting

#Tankless Water Heating  #Customer Service #Remote Work #Career Growth #Equal Opportunity Employer

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.