Customer Service Coordinator

Overview

Job Title:

Customer Service Coordinator

Location:

Multiple Locations available
La Queue Lez Yvelines, France
Mazzano, Brescia, Italy
Sant Feliu de Llobregat, Barcelona, Spain
Location Type:  Hybrid (2/3 home/office)
Website:  
Group:  Spirax Group
Watson-Marlow Fluid Technology Solutions is part of Spirax Group, a FTSE
100 and FTSE4

Good multinational industrial engineering group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.
When you join us, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more.

Job Summary  The Customer Service Co-ordinator plays a vital role in delivering exceptional sales administration and support. This position focuses on effectively supporting our customers, by efficiently processing orders and maintaining accurate records to ensure a seamless customer experience. You will collaborate with various internal teams to efficiently manage orders, provide solutions, and contribute to a culture of continuous improvement. Externally – you will ensure timely issuance of order acknowledgments to customers, and smooth communication on order-related topics.

Key Responsibilities
Accurate Order Entry and Management:
Efficiently input customer orders into the company’s ERP/CRM system, ensuring all details are correct and compliant with company policies. Handle order confirmations, monitor order progress, and address any discrepancies to maintain smooth processing.

Main point of customer contact after order placement:
Drive effective communication with customers ensuring they are aware of order status, and any relevant changes. Issues that cannot be resolved independently will be escalated to your Customer Service Team Leader

Invoice and Quotation Preparation:
Generate and issue accurate invoices and standard quotations in a timely manner, following established company guidelines and procedures to support seamless transactions.

Collaboration with Internal Teams:
Coordinate with internal departments such as Customer Solutions and Sales Engineers to provide customers with accurate and up-to-date information, ensuring alignment and streamlined operations.

Process Improvement:
Actively gather and monitor feedback, analyse insights, and suggest improvements to Sales Administration processes to enhance the overall customer experience

CRM Management:
Maintain accurate and up-to-date customer account information, ensuring all interactions and changes are documented properly to provide a reliable record for future reference.

Returns Processing and Issue Resolution:
Handle customer returns efficiently, addressing any related issues and ensuring swift resolution while maintaining a high level of customer satisfaction.

Skills/Experience
As we are a UK HQ business, fluent English is essential for this role; due to the nature of this role French is also essential - additional EMEA languages are a bonus

Proven experience in a customer service or support role, including order processing, ideally in a B2B environment

Experience in export is a bonus

Strong organisational and time-management skills, with the ability to prioritise and manage multiple tasks effectively

Proficiency in Microsoft 365 and experience using ERP/CRM systems

Excellent verbal and written communication skills with a customer-focused mindset

Ability to work both independently and collaboratively within a team

A proactive attitude, attention to detail, and the ability to handle pressure in a fast-paced environment

A commitment to personal development and continuous improvement

Benefits
A competitive salary

Flexible working arrangements

A generous holiday allowance

Three days’ paid volunteering leave

Additional support and benefits through our Everyone is Included Group Inclusion Plan

Inclusion and Equal Opportunity  We are committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply and will consider flexible working arrangements. If you require accommodations during the application process, please let us know.

Company Overview  Watson-Marlow Fluid Technology Solutions, part of Spirax Group, is driven by innovation and dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and related fluid path technologies for life sciences and process industries, we offer a wide range of products including tubing, filling systems, and single-use products.

Our shared purpose is to create sustainable value for all stakeholders by engineering a more efficient, safer, and sustainable world. We serve customers in 116 countries across industries such as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors, and Healthcare.

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