Customer Service Agent ND

Overview

Work at Home Customer Service Agent (Full-Time & Part-Time) (ND) – MCI. Remote Work-at-Home.

MCI is one of the fastest-growing tech-enabled business services companies in the USA, delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across multiple industries. This position supports customer service, technical support, and customer sales interactions and involves interacting with hundreds of customers each week to resolve issues, upsell products and services, and ensure best-in-class customer experience.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunity and apply sales skills to upgrade
• Explain and position the products and processes with customers
• Escalate customer dissatisfaction to the managerial team as appropriate
• Ensure first call resolution through problem solving and effective call handling

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow-up on customer issues
• Aptitude for conflict resolution, problem solving and negotiation
• Customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused and self-manage
• Strong team orientation and customer focus
• Ability to thrive in a fast-paced environment where change and ambiguity prevail
• Excellent interpersonal skills and the ability to build relationships with your team and customers

• All MCI Locations – Must be authorized to work in the country where the job is based
• Willingness to submit up to a LEVEL II background and/or security investigation with a fingerprint (offers contingent on results)
• Willingness to submit to drug screening (offers contingent on results)

• Paid Time Off: PTO and paid holidays
• Incentives & Rewards:
  Cash bonuses, prizes, and contests
• Health Benefits:
  
  Medical, dental, and vision coverage after eligibility period; MEC plans available
• Retirement Savings:
  Retirement savings programs where available
• Disability Insurance:
  Short-term disability coverage
• Life Insurance
• Supplemental Insurance:
  Accident and critical illness
• Career Growth:
  Focus on internal promotions and advancement opportunities
• Paid Training:
  Learn new skills while earning a paycheck
• Casual Dress Code and a team-oriented work environment

This job operates in a professional office environment. It is largely sedentary with long periods of computer and telephone headset use. Occasional moving or exertion up to 40 pounds may be required.

We embrace differences and are committed to a diverse, equal-opportunity work environment. All aspects of employment are based on merit and qualifications. We do not discriminate on protected characteristics and comply with applicable laws. Reasonable accommodations are provided as required by law.

About the company:

MCI