Customer Success Manager – CybSafe | Remote

Cyb Safe is seeking an experienced Customer Success Manager (CSM) to own and drive relationships with its largest and most strategic customers. This permanent, remote role offers £60,000–£70,000/year and requires a proven track record of managing enterprise accounts, reducing human cyber risk, and delivering measurable value across the customer lifecycle.

The successful candidate will advise customers on maximizing platform usage, identify expansion opportunities, and act as a trusted partner to executive stakeholders.

• Job Title: Customer Success Manager
• Employer: Cyb Safe
• Location: Remote (London, UK)
• Job Type: Permanent
• Reports To: Head of Customer Success

• Develop and nurture relationships within strategic accounts (+£2M ARR)
• Demonstrate value to key stakeholders throughout the customer lifecycle
• Exceed quarterly renewal and expansion targets
• Generate short-term KPI results while maintaining long-term account growth
• Act as a customer advocate within Cyb Safe, ensuring accurate delivery of the company’s vision
• Partner with product, engineering, partnerships, support, sales, and marketing teams
• Ensure accurate commercial forecasts via CRM and flag churn risks proactively
• Lead initiatives to scale Customer Success through automation and AI

• Minimum 4 years in a customer-facing role (Customer Success, Account Management, Business Development)
• Experience working with enterprise-sized companies
• Proven success managing customer relationships through adoption, renewal, and expansion
• Strong interpersonal and presentation skills with ability to manage C-level stakeholders
• Outstanding verbal and written communication skills
• Comfortable in fast-paced, unpredictable startup environments
• Tech/AI-savvy with a passion for SaaS growth
• Critical eye for process improvement and efficiency

Preferred:

• Experience in the UK&I Cyber Security industry
• Experience collaborating with distributors and resellers in a channel-first organization
• Strong CRM hygiene and forecasting discipline
• Remote-first flexibility
• Career growth opportunities in a fast-scaling SaaS company
• Exposure to enterprise-level cyber risk reduction initiatives

Cyb Safe is a leading SaaS company focused on reducing human cyber risk. By combining behavioral science, technology, and innovation, Cyb Safe helps organizations improve security awareness, drive adoption, and deliver measurable ROI.

How to Apply:

• Submit your CV directly to Cyb Safe (UK-based candidates only, with right to work in the UK).
• Highlight your enterprise customer success and SaaS experience.
• Shortlisted candidates will be contacted for interview.

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