Customer Service Support Rep - Remote

Overview

Employer Industry: Healthcare Services

Why consider this job opportunity:

• Salary range of $17.75 - $21.00
• Comprehensive benefits including Medical, Dental, Vision, Life, and 401(k) plans
• Opportunities for career-building and skill development
• Work in a supportive and customer-centric environment
• Participate in activities designed to improve customer satisfaction and business performance

• Resolve routine customer requests through inbound and outbound calls, chats, and emails
• Communicate with customers in a courteous and professional manner
• Research complex issues using multiple databases to provide accurate information
• Administer support for medical record management and ensure HIPAA compliance
• Educate customers on products and services as needed

• High School Diploma or GED equivalent
• Minimum of 1 year customer service experience
• Strong verbal and written communication skills
• Ability to navigate multiple systems concurrently with strong computer competency
• Exceptional organizational and time management skills

• Associate's degree
• Experience in a contact center or call center
• Background in the healthcare industry
• Bilingual in English and Spanish

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Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.