WFM Analyst — Remote Call Center Optimizer
Remote / Online - Candidates ideally in
North Carolina, USA
Listed on 2026-03-14
North Carolina, USA
Listing for:
Northwest Exterminating
Remote/Work from Home
position Listed on 2026-03-14
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
A pest control services provider in North Carolina seeks a Call Center Monitoring Specialist to oversee staffing and productivity in a remote work environment. Responsibilities include analyzing agent activity, making real-time adjustments for meetings and training, and conducting root-cause analyses. Candidates must possess a High School Diploma or GED, with 1-2 years of call center experience and proficiency in scheduling software.
Competitive compensation and comprehensive benefits offered.
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