Bilingual Unemployment Claims Intake Interviewer - Allegheny East

Are you fluent in Spanish and looking for a meaningful career in public service? Look no further than the Pennsylvania Department of Labor & Industry's Bilingual Unemployment Compensation (UC) Claims Intake Interviewer! This position conducts interviews with claimants in person and by telephone at the assigned PA Career Link® location to take initial, continued, or additional claims for unemployment benefits. Apply today to become an essential part of our team that provides Pennsylvanians with the efficient, timely customer service they deserve!

The Bilingual UC Intake Interviewer assists customers who file claims for unemployment compensation in person, by telephone, mail, or via their Internet. You will be responsible for conducting interviews with claimants to gather information and pertinent data to establish valid claims for benefits in accordance with Pennsylvania UC laws. Work involves entering and retrieving data, modifying records, processing claims, and identifying issues that may affect the eligibility of claimants for benefits.

You will contact claimants, employers, other service centers, or agent offices to obtain clarification of data to expedite claim processing. Additional duties include:

• Advising claimants of their rights and responsibilities
• Conducting fact‑findings to identify issues that may affect claimants’ eligibility
• Preparing and mailing forms to verify wage and separation information
• Maintaining up‑to‑date records of claimant information

Interested in learning more? Additional details regarding this position can be found in the position description.

• Full‑time employment
• Work hours are 8:00 AM to 4:00 PM, Monday‑Friday, with 30‑minute lunch
• Work hours may vary based on operational needs and may be negotiable
• Telework:
  Part‑time work from home may be available after the probationary period. You must have a securely configured high‑speed internet connection and work from an approved location inside Pennsylvania. If you cannot telework, you may report to the Allegheny East headquarters office. Telework eligibility is subject to change at any time. Additional details may be provided during the interview
• May work in other UC Connect PA Career Link® locations as needed
• May be required to travel to Harrisburg as needed; overnight travel may be required
• Travel expenses will be reimbursed
• Salary:
  In some cases, the starting salary may be non‑negotiable. Employees who pass the Spanish proficiency exam may receive an incentive of up to $1.00 per hour for using their bilingual skills after probation

You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

• Successful completion of the Unemployment Compensation Intake Interviewer Trainee program (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Three years of customer service or office support experience, including two years of experience resolving customer impact issues; or
• Any equivalent combination of experience or training that includes two years of experience resolving customer impact issues

• You must be able to read, write, and speak in Spanish. You may be contacted for a Spanish speaking proficiency evaluation conducted by the Bureau of Talent Acquisition, PA Office of Administration. If contacted, you must pass the speaking evaluation to be deemed eligible. Your proficiency in reading and writing in Spanish must be demonstrated during the probationary period to achieve regular status in the position.
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075), which requires you to pass an enhanced background check prior to beginning employment.…