Live Chat Support Agent Miami

Live Chat Support Agent job mi, IN.

This is a remote position.

At Stello Foods, we’re passionate about delivering exceptional food and beverage experiences to our customers. As a Live Chat Support Agent, you will be the frontline voice of our brand, providing real-time assistance and ensuring customer satisfaction with every interaction.

This role offers an exciting opportunity to engage with a diverse customer base, resolve inquiries efficiently, and contribute to the overall success of our customer service team.

• Deliver prompt, accurate, and friendly support via live chat to enhance customer experience.
• Assist customers with product information, order status, and issue resolution.
• Maintain clear and professional communication that reflects Stello Foods’ values.
• Collaborate with internal teams to elevate and resolve complex issues effectively.

• Respond to customer inquiries through live chat in a timely and courteous manner.
• Provide detailed product knowledge and guidance related to Stello Foods’ offerings.
• Track and document customer interactions accurately using CRM tools.
• Identify and elevate urgent or complex issues to the appropriate departments.
• Maintain up-to-date knowledge of company policies, promotions, and procedures.
• Contribute to continuous improvement by sharing customer feedback and insights.

• High school diploma or equivalent; additional education in customer service or related fields is a plus.
• Proven experience in live chat support or customer service, preferably in the Food & Beverages industry.
• Excellent written communication skills with strong attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Familiarity with CRM software and live chat platforms.
• Strong problem-solving skills and a customer-centric mindset.
• Availability to work flexible hours as needed.

• Competitive salary and performance-based incentives.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career growth.
• Supportive and inclusive work environment.
• Employee discounts on Stello Foods products.