Member Engagement Sales and Service Advisor - Fully Remote in Florida

Why consider this job opportunity:

• Starting salary of $21.00/hour with eligibility for commission
• Shift premium available based on days and hours worked
• 23 Days of Personal Time Off, 8 Company Holidays, plus a paid day of Volunteer Service annually
• 100% remote work from your home office, eliminating commute time
• Robust insurance coverage options:
  Medical, Dental, Vision, HSA, FSA, Life, STD, & LTD
• Opportunity to work with a nationally recognized company, ranked in the Top 100 list of America's Most Loved Workplaces

• Engage with customers, members, and prospects through voice and digital channels to resolve issues and strengthen relationships
• Provide knowledgeable, respectful responses without scripts
• Use a "find needs, fill needs" approach to offer solutions and sell memberships and products
• Address concerns with empathy and detail, retaining members contemplating non-renewal
• Collaborate with your team for continuous learning and growth

• High School diploma or equivalent required;
  Associate’s degree or higher preferred
• Prior work history in sales and customer service roles is required
• Required to pass and maintain Producer Property and Casualty License; paid training is provided
• Excellent interpersonal skills complemented by strength in both written and verbal communication
• Computer fluency with a working knowledge of software applications and advanced internet functions

• Experience in fielding customer concerns via phone, digital chat, social media, and SMS/text
• Passion for self-defense knowledge and training, with familiarity with firearms preferred but not necessary

#Firearms Industry #Customer Service #Remote Work #Career Growth #Employee Benefits

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