Healthcare Customer Service Expert - Phone Intake

Overview

Employer Industry: Home Healthcare Services

Why consider this job opportunity:

• Starting pay of $17.50/hour with monthly bonus incentives
• Comprehensive benefits package including Medical, Dental, Vision, 401(k) with company match, and Paid Time Off
• Award-winning workplace culture that emphasizes core values and employee well-being
• Opportunity for career growth and earning potential
• Flexible work environment with 100% remote work capability
• Supportive team atmosphere that values enthusiasm and enjoyment in the workplace

• Serve as the first point of contact for patients, providers, and health plans through inbound calls
• Assist callers with inquiries and requests for home healthcare services, equipment, and supplies
• Utilize multiple applications and a dual monitor setup to ensure efficient service delivery
• Meet and exceed individual performance targets related to call handling and quality
• Contribute to a positive team environment and adhere to company policies, including HIPAA/PHI regulations

• High School Diploma or GED
• Minimum of 2 years of customer service experience in a call center environment and 1 year of experience in healthcare with medical terminology
• Proficient in navigating dual monitors and multiple applications
• Ability to type at a minimum speed of 30 WPM and perform data entry while actively listening
• Competence in basic Microsoft Office applications including Word, Excel, Outlook, and Teams

• Previous experience in a high-volume healthcare call center
• Familiarity with SHL Customer Service Phone Simulation Assessment
• Strong problem-solving skills and ability to troubleshoot during calls
• Proven track record of meeting performance metrics in a call center environment

#Home Healthcare #Customer Service #Remote Work #Career Growth #Healthcare Jobs