Trip Specialist

EF Ultimate Break, Denver, CO.

Target

Start Date:

April 20, 2026. Final date to receive applications:
April 3, 2026.

Applicants must live/relocate to the state of Colorado or within commutable distance to our Denver office. Enjoy the flexibility of working from home on Fridays, while collaborating in the office from Monday through Thursday.

As a Trip Specialists (TS), you sit at the intersection of sales and customer service. You are often the first human connection a traveler has and will serve as the voice of EF Ultimate Break. Whether they’re preparing for their first (or tenth) trip abroad or ready to book and just need someone to get them over the finish line, you are the voice, the energy, and the expertise that makes it happen.

This isn't a traditional call center role. It's a dynamic, goal‑oriented position where you'll inspire travelers, solve problems creatively, and represent a brand that genuinely changes lives.

• Connect with prospective travelers via inbound phone calls, live chat and email to guide them from curiosity to confirmed booking.
• Handle service inquiries with empathy, efficiency, and ownership, supporting each issue through to resolution.
• Contribute to individual and team goals with consistency and accountability.
• Contribute to a culture of continuous learning, sharing insights that make the whole team stronger.

• Sales instinct with a service heart. You're motivated by goals and by doing right by the customer.
• An influencer—a natural networker who loves talking to people.
• Someone who believes no question is too silly.
• Someone who can navigate a wide range of conversations through clear, concise and confident communication.
• You thrive in a fast‑paced, high‑volume environment and bring energy even on the tough days.
• You are solutions‑oriented and a self‑starter.
• A multitasker, you continuously juggle and prioritize tasks and work efficiently under pressure.
• Someone who understands that individual and team success are deeply connected.

Standard hours for this role will be Monday through Thursday, 10:30 AM‑7:00 PM Mountain Time, Friday 9:30 AM‑6:00 PM Mountain Time, and shared rotating coverage for Saturday. Typically, 1–2 Saturdays a month.

This is the most fun, high‑caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose‑driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.

• Commitment to professional growth: robust monthly calendar of trainings and workshops.
• Four weeks paid vacation your first year, ten paid holidays, and two floating holidays.
• Exciting business travel opportunities.
• 25% company match on your 401(k) contributions.
• Market‑leading medical, dental and vision coverage, along with options for life and disability insurance, accident and hospital insurance, legal and pet insurance.
• Dependent care, healthcare and commuter Flex Spending Accounts (FSAs).
• Access to fertility care and family‑building support.
• Wellness benefits including a yearly fitness reimbursement.
• Frequent social and learning events, including access to our employee‑run resource groups.
• Robust Employee Assistance Program.
• Tenure‑based sabbatical eligibility.
• EF Product Discounts (discounts on travel, international language schools, Au Pair program and more).
• Discounts at local venues and businesses.
• Amazing offices designed to match the caliber of the people who work there, plus the flexibility of working from home one day a week.
• Compensation:
  First-year on‑target earnings of $50,000 with opportunity of some overtime and $5‑10,000 bonus potential.