Customer Service Specialist

Customer Service Specialist (Contract — Remote)
About the Position

Love helping people and want to work directly with the founders of an app used by millions? We’relooking for a customer service specialist to join our team. As a small company, we believe that customer service and support are critical to our success. Unlike some companies that make it difficult to get in touch with ahuman, we encourage our customers to contact us, and we view each interaction as an opportunity to turna customer into a fan.

You will work with the founders of Any List to ensure that our customers receive outstanding support.

This is a contract position with flexible hours. This job will require at least 20 hours a week, with the possibility for more, depending on the amount of responsibility that you wish to take on and our incoming message volume. Ideally we’d like you to work every weekday, but the exact hours are very flexible,since all of our customer service happens via email.

Any List is the one app you need for stress-free shopping, cooking, and meal-planning. Any List makes itsimple to create and share shopping lists, collect and organize your recipes, and schedule and prepare meals so you can spend less time planning life and more time enjoying it.

We’ve been featured by Apple numerous times and have been recommended by The New York Times. Any List has millions of customers around the world, and tens of thousands of five-star reviews on the App Store and Google Play.

We’re a small, remote team committed to creating real, tangible value for our customers. We believe inkeeping simple things simple and making complex things possible. We place a high priority on the quality and utility of our product, not simply filling up a feature checklist or chasing the latest trends.

As a company, we’re focused on sustainable growth and are committed to the app for the long haul.

• Answer customer inquiries via email, using our help desk software. (All support is handled via email.
  
  You won’t need to answer a phone.)
• Create new saved replies to speed up our responses to frequently asked questions, and help createnew support articles for our knowledge base that demonstrate how to use Any List.
• Troubleshoot problems reported by customers and help identify and triage bugs in the app.

• Empathy, compassion, positivity, and patience. We’re looking for an individual who will go above and beyond to delight our customers and take genuine pride in helping people. Even when a customer is rude or doesn’t understand something that seems simple, you’ll need to stay upbeat and work to make sure the customer’s concernis addressed.
• Excellent English language writing skills and the ability to construct clear explanations.
• A working understanding of mobile and web apps, technical troubleshooting skills, and the abilityto use help desk and other office productivity software.
• Ability to be productive while working remotely with minimal supervision.
• A willingness to prioritize your work schedule when necessary, such as immediately following amajor app update when the number of incoming support requests may spike for a week or two. Occasional weekend availability for urgent requests is a plus.
• Flexible location. You can work from home, or anywhere with a reliable Internet connection.
• Flexible hours. We estimate that this job will require at least 20 hours a week. But since we conduct all support via email, you’ll have lots of flexibility in choosing exactly when to work.
• Competitive hourly rate. We anticipate paying $25-40/hour depending on experience and skills.
• No corporate bureaucracy. We’re a small company, and you’ll be working directly with the founders.

If you’d like to apply, then please send an email to  with a copy of your resume and your answers to the following questions:

• Why are you a fit for this role?
• Why do you want to work for Any List as opposed to some other company?
• How did you learn about this job?
• What’s the best customer service you’ve received recently, or ever? Why?
• A customer suggests that a feature be added to the app, urgently. The feature they’re requesting won’t be added to the app anytime…