Customer Service Associate Representative - Healthcare - Remote

Employer Industry: Health Benefits Administration

• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on client satisfaction and member experience
• Flexible work-from-home options available
• Commitment to privacy and confidentiality standards

• Answer telephone calls from plan participants, group contacts, and providers regarding benefits and claims.
• Document all calls in Chronolog by summarizing key points of each conversation.
• Read, interpret, and apply plan documents, new amendments, and updates for multiple clients.
• Assist members with navigating the website and answering inquiries.
• Support claim information research and identification.

• High school diploma or GED required
• Basic computer and customer service experience
• Excellent verbal and written communication skills
• Minimum typing speed of 45 wpm
• Strong listening skills and attention to detail

• Proficiency with PC tools including Windows, Word, and Adobe Acrobat
• Ability to organize and recall large amounts of detailed information
• Professional attitude with the ability to project a positive image in all work environments

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.