Customer Care Specialist

Overview

Employer Industry: Life Insurance

• Salary up to $45,000, plus the ability to earn a 5% annual bonus
• 12 weeks of paid virtual training provided
• Opportunity for career advancement within a stable and ethical company
• Supportive and inclusive work environment that values growth and diversity
• Work remotely with flexible hours from 8 am to 8 pm Eastern Time, Monday to Friday

• Build rapport with customers and resolve requests on the first contact
• Educate customers about their life insurance policies
• Handle problems independently while seeking guidance in complex situations
• Balance time effectively to meet expected service levels
• Utilize multiple systems and tools to achieve established goals and objectives

• Minimum of 1+ years of customer service experience or an undergraduate degree in lieu of experience
• High School Diploma or GED
• Must be available to work any 8-hour shift within operational hours
• Ability to attend mandatory training without interruption from April 6th to June 26th
• Exceptional communication skills and problem-solving abilities

• 2+ years of customer service experience
• Proficiency with Microsoft Office Suite
• Experience with insurance or annuity servicing financial products
• Bilingual skills, particularly in Spanish
• Ability to thrive in a fast-paced, metric-driven environment

#Life Insurance #Customer Service #Remote Work #Career Opportunity #Inclusive Culture

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.