Principal Application Support Consultant; Dutch Speaking

Application Support Consultant with Dutch

Full-time

MeetUnit4 . With over 40 years of heritage, we’re an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations.

With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work.

At the heart of what we do lies a simple yet profound purpose:
Improve how people work by focusing on what truly matters.— A powerful statement that enables different priorities for different people.

We’re shaping
how work should feel
, and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique.

Role is based in Netherlands - remote.

As an Application Support Consultant,you are the first point of contact for our customers on IT and Business Application related questions for our solutions. You will need to provide a professional, efficient, and effective supportserviceto Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.

What you will do?

• Progress each issue through to conclusion, liaising with colleagues and R&D, as appropriate.
• Provide operational support to both clients and internal team members in day-to-day activities.
• Investigate, process and document application defects passed to the Application Support team.
• Be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigation.
• Handle customer escalations, taking ownership of complicated issues and always keep customers updated of progress.
• To comply with the Company’s information and Security Requirements and all Company Business procedures, policies, and ISO standards.
• To investigate, document and present to the Customer Services Team Leader process improvements that enhance the customer experience.
• To identify opportunities forserviceimprovement or chargeable activities and to raise these via the appropriate channels.
• You will be responsible for your own personal development plan which must include both product/technical knowledge as well as soft skill development.
• To train and mentor less experienced members of the team around product knowledge, skills and processes.
• Work in a team environment to help and assist colleagues.

• Excellent communication skills and in English
  and
  Dutch (mandatory)
• A minimum of several years of prior experience working with ERP
  systems
• Common knowledge of Microsoft technologies
  , workplace processes and IT infrastructure
• Exceptional Customer facing skills
  , understand and be able to implement the concept of exceptional Customer Service
• Exhibits good analytical and problem-solving abilities
• Ability to manage your own time to prioritize workload and meet deadlines and assist the other Team members a model/supervisor
• Able to use initiative and work alone, and as part of a team
• Friendly and professional manner with an enthusiastic positive approach to tasks
• Flexibility to adjust to client needs in terms of working hours
• Previous experience of working in a Customer Service environment is an advantage
• Knowledge and experience with
  
  Service Now
• ITIL knowledge
• Finance background or experience

Who we are?

We are a people-first community that nurtures all the areas that surround your working experience. With us, you’ll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness.

We believe that ‘How work should feel’ is an evolving statement. Work goes beyond tasks and everyday responsibilities it’s about feeling valued, empowered, promoted, impactful, seen, and appreciated.

We are reimagining how work makes people feel.

What we offer?

• aculture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact
• balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits
• growth opportunities - we provide the tools and…