Bilingual Unemployment Claims Intake Interviewer - Philadelphia Northwest

THE POSITION

Are you fluent in Spanish and looking for a meaningful career in public service? Look no further than the Pennsylvania Department of Labor & Industry’s Bilingual Unemployment Compensation (UC) Claims Intake Interviewer! This position conducts interviews with claimants in person and by telephone at the assigned PA Career Link location to take initial, continued, or additional claims for unemployment benefits. Apply today to become an essential part of our team that provides Pennsylvanians with efficient, timely customer service.

The Bilingual UC Intake Interviewer assists customers who file claims for unemployment compensation in person, telephone, mail or via their Internet. You will conduct interviews with claimants to gather information and pertinent data to establish valid claims for benefits in accordance with Pennsylvania UC laws. Work involves entering and retrieving data, modifying records, processing claims, as well as identifying issues that may affect the eligibility of claimants for benefits.

You will have the opportunity to contact claimants, employers, other service centers, or agent offices to obtain clarification of data to expedite processing of claims. Interested in learning more? Additional details regarding this position can be found in the position description.

• Advising claimants of their rights and responsibilities
• Conducting fact‑findings to identify issues that may affect claimants’ eligibility
• Preparing and mailing forms to verify wage and separation information
• Maintaining up-to-date records of claimant information

• Full‑time employment
• Work hours:
  
  8:00 AM to 4:00 PM, Monday – Friday, with 30‑minute lunch
• Work hours may vary based on operational needs and may be negotiable
• Telework:
  You may have the opportunity to work from home (telework) part‑time after the successful completion of the required probationary period. In order to telework, you must have a securely configured high‑speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the Philadelphia Northwest headquarters office.
  
  The ability to telework is subject to change at any time. Additional details may be provided during the interview
• May work in other UC Connect PA Career Link location(s) as needed
• May be required to travel to Harrisburg as required; overnight travel may be required
• Travel expenses will be reimbursed
• Salary:
  In some cases, the starting salary may be non‑negotiable. Employees who pass the Spanish proficiency exam may be able to receive an incentive of up to $1.00 per hour for using their bilingual skills, following the employee's probationary period
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices

• Successful completion of the Unemployment Compensation Intake Interviewer Trainee program (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Three years of customer service or office support experience which includes two years of experience resolving customer impact issues; or
• Any equivalent combination of experience or training which includes two years of experience resolving customer impact issues

• This position requires the selected candidate to be able to read, write, and speak in Spanish. You may be contacted for a Spanish speaking proficiency evaluation conducted by the Bureau of Talent Acquisition, PA Office of Administration. If contacted, you must pass the speaking evaluation in order to be deemed eligible for this position. Your proficiency in reading and writing in Spanish must be demonstrated during the probationary period to achieve regular status in the position
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency
• You must be able to perform essential job functions

• This position will have access to…