Branch Office Administrator

Job Overview

Full‑Time
Branch Address: 6759 Cascade Rd SE, Grand Rapids, MI
This posting is anticipated to remain open for 30 days, from 10‑Mar‑2026, but may close early due to high volume of applicants.

As a Branch Office Administrator, you will be the first voice clients hear and the trusted resource they rely on. You provide seamless support to our clients, facilitate communication, and ensure a positive client experience. This role offers an opportunity to grow your career in a dynamic, rewarding environment.

• Comprehensive 6‑month training, including an experienced peer mentor.
• A wide support network that extends from your branch office to your region and the home office.
• You will work independently but have a team of thousands backing you at every step.

• Deliver exceptional personalized service to ensure clients feel understood and informed.
• Take an active role in the annual business planning process to assist in developing strategies for the upcoming year.
• Actively listen for situations in the clients' lives that may indicate a need for additional services.
• Drive marketing activities such as planning and executing events.

• Medical, prescription drug, dental, vision, and voluntary benefits (accident, hospital indemnity, critical illness).
• Short‑ and long‑term disability, basic life, and basic AD&D coverage at no cost.
• 401(k) retirement plan, health savings account, and flexible spending account.
• Ten paid holidays, 15 days vacation for new associates, sick time, personal days, and a paid day for volunteerism.
• Bonuses, profit sharing, and an Employee Assistance Program.

• Hiring Minimum: $22.50
• Hiring Maximum: $24.36

• Analytical Thinking
• Attention to Detail
• Adaptability
• Conversational Skills
• Digital Tool Utilization
• Team Collaboration

• Client Service:
  Provide exceptional service via inbound/outbound calls, email, and in‑person interactions; respond to inquiries and resolve issues.
• Account Management:
  Learn and understand the financial services industry; handle account opening, transfers, and other requests; process transactions and maintain accurate records.
• Administrative & Operational Support:
  Schedule appointments, prepare materials, manage correspondence, support marketing initiatives, and streamline processes.
• Technology:
  Strong computer literacy with willingness to learn new technologies such as Money Guide, Salesforce, Microsoft Office, and other firm‑provided software.

Check out our U.S. awards and accolades:
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Check out our Canadian awards and accolades:
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Edward Jones is a Fortune 500 company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we are privately owned and focus on clients rather than shareholder returns. Our purpose is to partner for positive impact to improve the lives of clients and colleagues.

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.