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Customer Service Rep

Remote Call Center Analytics & Performance Lead

Remote / Online - Candidates ideally in
Fargo, Cass County, North Dakota, 58126, USA
Listing for: Cengage Group
Remote/Work from Home position
Listed on 2026-03-13
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
  • IT/Tech
Salary/Wage Range or Industry Benchmark: 58300 - 75750 USD Yearly USD 58300.00 75750.00 YEAR
Job Description & How to Apply Below
A leading educational technology company in Fargo, North Dakota is seeking a Call Center Operations Analyst to optimize customer support strategies. The ideal candidate will have 2–4 years of experience in call center analytics and a passion for enhancing customer experiences. Responsibilities include data analysis, performance monitoring, and process improvement. This position offers a competitive salary range of $58,300.00 - $75,750.00 USD along with comprehensive benefits and the opportunity to work in a collaborative and inclusive environment.
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