Personal Service Representative Rio Rancho Branch

POSITION TITLE:

Personal Service Representative

Assistant Branch Manager

No

Non-Exempt

Starting pay rate for this position is $20 hourly.

* This position works on-site. Remote work is not available at this time.*

This employee will serve as liaison between the member and the credit union and is responsible for providing account information, opening new accounts, and professionally handling members' daily credit union needs. This employee may also possibly handle all types of requests for new loans.

• Represent the credit union to the members in a courteous and professional manner and provide prompt, efficient and accurate service in the processing of transactions.
• Accurately perform all teller functions including, but not limited to, deposits, withdrawals, transfers, payments, processing of night deposit and mail transactions, cash advances, and issuance of official checks.
• Open new accounts and service existing accounts. Set up new account files and provide members with all necessary information for membership.
• Cross‑sell deposit, loan and automated services to members and complete all necessary paperwork and system file maintenance required to complete the transaction.
• Cross‑sell, interview and process all types of loan applications for members.
• Complete all verifications and documents needed for loans and follow up as necessary (e.g., title work).
• Perform all other assigned duties.

• Excellent verbal and written communication skills.
• Strong attention to detail.
• Must be a self‑starter and able to work independently.
• Must be able to adapt to change.
• Patience, tact, enthusiasm, and a positive attitude toward staff, members and the general public.
• Travel will be required.

• Must be a graduate of an accredited high school or have the equivalent of a high school diploma (G.E.D. certificate).

• Works in a safety conscious manner that ensures safe work practices are used to avoid posing a risk to self or others.
• Adheres to policy on a drug‑free workplace.
• Complies with company policies and procedures and local, state and federal regulations.
• Must be capable of executing all terms and conditions set forth in the Employee Handbook.

• Requires sitting for long periods of time, some standing, walking, kneeling, stooping, bending, lifting, grasping and fine hand coordination. Visual and aural acuity required.
• Finger and hand dexterity required.
• Must be able to lift up to 15 pounds, with occasional lifting or carrying of objects weighing up to 10 pounds.
• Requires ability to remain calm under stressful situations.
• Must have access to and navigate each department at the organization’s facilities.

Applications must be received by Human Resources.

State Employees Credit Union of New Mexico is an Equal Opportunity Employer. Equal Opportunity Employer, including disabled and veterans.