Product Consultant; Customer Service – Remote | Outdoors Business Unit

Company Description

Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company. We’re focused on exciting opportunities within the home, security and commercial building markets. Our driving purpose is to elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too.

At Fortune Brands, we’re building something big. We’re advancing exciting innovations in all of our products and processes. We’re delivering trust, dependability, sustainability, and style. To make it all happen, we’ve transformed our workplace into an environment where smart, ambitious people have the support to reach their fullest potential.

When you join Fortune Brands, you become part of a high-performing team empowered to think big, learn fast and make bold decisions. We support an inclusive culture where everyone is encouraged to be their authentic selves, and where our differences and unique perspectives are a key strength.

Explore life at Fortune Brands here.

Our Outdoor Business Unit is building a pipeline of talented Product Consultants to support future hiring needs within our Consumer Service teams. This evergreen posting allows interested candidates to submit their application and be considered for upcoming opportunities as they become available. While we may not have an immediate opening at the time of application, qualified candidates may be contacted as new training classes and hiring needs arise.

Product Consultants hired through this posting may support either the Therma-Tru or Larson brand depending on business needs, training schedules, and candidate availability.

If you are passionate about delivering great customer experiences and supporting innovative home products, we encourage you to apply and join our candidate pipeline for upcoming Product Consultant opportunities.

All Product Consultants participate in a structured virtual training program designed to build product knowledge and customer support skills. Training includes instructor-led sessions, product education, and guided practice with experienced team members. Training schedules may vary depending on brand assignment and hiring needs.

This position is 100% remote within the United States. Equipment required to perform the role will be provided. Contact center hours vary depending on the brand supported.

• Monday – Friday, 8:00 AM – 5:00 PM Eastern Time

• Monday – Friday, 7:30 AM – 5:00 PM Central Time
• Saturday shifts may be required on a rotating basis

Associates will be scheduled to work an 8-hour shift within the applicable contact center hours.

As a Product Consultant supporting our Therma-Tru or Larson brands, you will serve as the “Voice of the Brand” for consumers seeking product, technical, and warranty support. In this role, you will deliver high-quality service that creates a positive experience for our customers while helping them understand products, troubleshoot issues, and identify effective solutions. You will manage inbound consumer calls, provide product guidance, and support service solutions while ensuring professionalism, accuracy, and responsiveness in a fast-paced environment.

The ideal candidate is customer-focused, detail-oriented, and motivated to deliver solutions that strengthen both consumer trust and brand reputation.

We value individuals who can Think Fast
, using tools, systems, and product knowledge to quickly diagnose issues and guide customers to effective solutions;
Work It Together
, collaborating with teammates and internal partners to support seamless consumer experiences; and Make the Hard Call
, confidently navigating sensitive situations to determine fair and appropriate resolutions.

• Deliver a positive consumer experience that strengthens brand perception and encourages customer advocacy
• Manage inbound consumer calls to diagnose product concerns, determine root causes, and provide clear product and technical support…