Vacation Planning Advisor; Remote
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-03-13
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support, Travel Industry
Overview
We are seeking a Vacation Planning Advisor to assist clients with researching, organizing, and coordinating personalized travel experiences. In this role, advisors work closely with individuals, couples, and families to understand their travel preferences, priorities, and interests in order to recommend destinations, accommodations, and vacation packages that best match their goals.
Vacation Planning Advisors guide clients through the full planning process, from the initial consultation and research stage through reservations, itinerary organization, and ongoing support leading up to travel. Advisors also stay informed on travel trends, supplier offerings, and destination highlights in order to provide helpful recommendations and thoughtful guidance.
This position is ideal for individuals who enjoy helping others, are naturally organized, and have an interest in travel planning and hospitality. The role is fully remote and offers flexible scheduling, allowing advisors to manage their workflow independently while accessing professional training resources and industry tools.
Key Responsibilities- Consult with clients to understand travel goals, preferences, budgets, and timelines
- Research vacation options including resorts, cruises, tours, and destination experiences
- Coordinate reservations and maintain organized itinerary details for clients
- Communicate clearly with clients before and after bookings to ensure a smooth planning process
- Provide support with updates, documentation, and travel preparation information
- Stay informed on destination knowledge, travel trends, and supplier offerings
- Strong communication and customer service skills
- Interest in travel, destinations, and vacation planning
- Ability to stay organized while managing multiple client requests
- Comfortable using online booking tools, research platforms, and digital communication tools
- Self-motivated with the ability to work independently in a remote environment
- Reliable internet access and ability to learn new systems and platforms
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