Customer service agent

Customer Service Agent – Smart Start Division

At Thibert’s Smart Start division
, we are currently looking for passionate and motivated Customer Service Specialists to join our dynamic team!

As a Customer Service Agent
, you will be the first point of contact for participants enrolled in the ignition interlock (breathalyzer) program
.

• On-site training in Châteauguay for 2 months

• After training: 2 days on-site and 3 days remote (work from home)

• Handle customer inquiries in a proactive and courteous manner;

• Answer an average of 40 calls per day
  , with a talk time of 8 to 10 minutes per call
  ;

• Resolve Level 1 participant complaints and elevate more complex cases when necessary;

• Apply established procedures and tools to ensure timely and appropriate responses;

• Schedule appointments and update participant information in the Smartrac system
  ;

• Take accurate notes in the call log and ensure consistent follow-up on requests;

• Perform any other related tasks as required.

• Hourly wage: up to $20/hour
  ;

• On-site training in Châteauguay for 2 months
  , with continuous support from a senior agent to answer all your questions;

• Day or evening schedules available
  ;

• Equipment provided
  : control unit, two monitors, and headset;

• Group insurance
  : after 3 months of employment;

• RRSP plan
  : after 3 months of employment;

• Two weeks of annual vacation
  ;

• A supportive and attentive team that truly listens to your needs!

• Excellent customer service skills, with a strong focus on active listening and problem-solving
  ;

• Ability to remain calm and professional, even in challenging situations;

• English proficiency – advanced/bilingual level (an asset).