Customer Service Representative

Description We are looking for an experienced Customer Service Representative to join our team in Concord, New Hampshire. This is a long-term contract position that offers an excellent opportunity to assist customers with their inquiries and provide outstanding service in the Utilities/Infrastructure industry. The role begins as an on-site position for 4-6 weeks and transitions to a hybrid schedule, with specific office and home-based workdays.

Responsibilities:

- Respond to inbound customer inquiries with attention to detail and in a timely manner.

- Utilize CRM tools to manage customer interactions and maintain accurate records.

- Assist customers with billing questions and resolve payment-related issues.

- Provide detailed information about company services and address customer concerns.

- Collaborate with team members to ensure seamless service delivery.

- Adapt to schedule changes during emergencies, such as storm shifts.

- Communicate effectively through phone and email to ensure customer satisfaction.

- Handle complex customer issues with patience and problem-solving skills.

- Follow company policies and procedures to meet service standards.

- Participate in training sessions and stay updated on industry practices. Requirements - Proven experience in customer service roles, preferably in the Utilities/Infrastructure industry.

- Proficiency in using CRM systems to manage customer data.

- Strong understanding of billing processes and practices.

- Excellent verbal and written communication skills.

- Ability to handle high volumes of inbound calls professionally.

- Strong problem-solving abilities and attention to detail.

- Adaptability to work on-site and in a hybrid environment.

- Availability to adjust work schedules during emergencies. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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