Client Success & Web Support Coordinator

Client Success & Web Support Coordinator

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We are looking for a Client Success & Web Support Coordinator to support client communication and assist with the coordination and execution of website-related updates for We Build Trades.

This role sits between clients and the internal web and marketing teams
, helping ensure website updates, content changes, and support requests are handled efficiently and professionally.

Many of our clients rely on their websites as a key part of their marketing systems. This means they often require ongoing updates, adjustments, or support to keep their websites running smoothly and performing effectively.

The Client Success & Web Support Coordinator will act as a central point of coordination for website‑related client requests
, ensuring tasks are clearly organised, communicated internally, and completed to a high standard.

This role is ideal for someone who enjoys working with clients, organising tasks, supporting digital projects, and helping maintain high‑quality websites
.

You will work closely with the Account Management Team, Web Development Team, Marketing Team, and CRM Team to ensure website updates are delivered efficiently while maintaining a positive and professional client experience.

This position is office‑based with no hybrid or remote working options
.

• Act as a key point of contact for clients who require website updates, support, or assistance.
• Respond to client requests relating to website content, updates, or changes.
• Ensure communication with clients remains clear, structured, and professional at all times.
• What updates are being made
• Why changes are required
• What the expected timeline will be
• What the next steps are
• Ensure clients feel supported and confident when requesting website updates or improvements.
• Maintain strong relationships with clients through consistent communication and reliable support.

• Assist with smaller website tasks that do not require full development work.
• These tasks may include:
  • Updating website content
  • Changing images or graphics
  • Editing text on pages
  • Updating contact details
  • Publishing blog content
  • Uploading case studies or portfolio items
  • Minor layout adjustments
• Ensure all changes are implemented carefully and accurately.
• Review changes before they go live to ensure quality and accuracy.
• Support the web team by handling smaller requests so developers can focus on larger projects.

• Coordinate website‑related tasks between clients and the web development team.
• Document client requests clearly and ensure all required information is captured before work begins.
• Organise requests into clear tasks that can be assigned internally.
• Track the progress of website tasks and ensure deadlines are met where possible.
• Keep clients updated on progress and confirm when updates have been completed.
• Ensure nothing falls through the cracks when managing multiple website requests.

• Review website updates before they are published or delivered to clients.
• Check that changes are accurate, functional, and aligned with the original request.
• Ensure updates maintain the quality and professionalism expected from We Build Trades websites.
• Help maintain consistency across client websites in areas such as:
  • Formatting
  • Content presentation
  • Branding consistency
  • Layout quality
• Raise any potential issues with the web team before changes go live.

• Support the Client Account Managers by helping ensure clients receive a positive and responsive experience.
• Assist with resolving smaller requests quickly so clients do not experience delays.
• Provide reassurance and clarity when clients request website changes or updates.
• Help maintain strong long‑term relationships with clients through helpful and proactive support.

• Work closely with multiple internal teams including:
  • Web Development
  • Marketing
  • Account Management
  • CRM & Automation
• Ensure website requests are communicated clearly and…